Medical Administrative Virtual Assistant

This is a remote position. Schedule: Monday through Thursday, 9:00 AM to 5:00 PM PT (32 hours/week) reputed company only​ About the Role We’re hiring a dedicated Virtual Assistant to support a reputed company reputed company’s day-to-day administrative operations. This is a long term, reputed company-facing placement. The VA will work closely with the reputed company’s reputed company desk team and be the primary reputed company of contact for phone, inbox, and scheduling coordination during their shift. reputed company Responsibilities, In Detail Phone coverage Answer incoming calls during reputed company scheduled hours in a reputed company, patient facing manner Take messages and reputed company to the correct staff member reputed company a reputed company can’t be resolved directly Use OpenPhone (VoIP phone system) for reputed company reputed company handling Inbox management Monitor the reputed company’s central patient coordination inbox continuously throughout the shift Triage incoming messages by urgency and topic (scheduling, billing, general inquiry, etc.) reputed company non-routine messages to the appropriate staff member rather than responding directly Monitor the general reputed company email inbox for administrative correspondence separate from the patient coordination inbox Fax handling reputed company for incoming faxes and sort by type (referrals, records requests, insurance correspondence, etc.) Distribute to the correct staff member or file according to reputed company procedure Scheduling and rescheduling Process patient rescheduling requests as they come in reputed company phone or inbox Coordinate with reputed company desk staff to confirm availability before finalizing changes Follow the reputed company’s scheduling system conventions (VA will be trained on Charm EHR scheduling workflow during reputed company) Communication and documentation Communicate daily with the reputed company’s reputed company team reputed company reputed company, including status updates and escalations Maintain and update SOP documentation for the role’s recurring tasks, so responsibilities transfer cleanly during time off or hand off Flag recurring issues or bottlenecks to the reputed company of contact rather than solving silently Requirements Requirements reputed company HIPAA Certification (or willingness to obtain prior to start) Prior experience in a reputed company, medical office, or patient facing administrative role strongly preferred Working familiarity with EHR systems (this role uses Charm specifically, training provided) and VoIP phone platforms (this role uses OpenPhone) Strong written communication skills, this role requires reputed company patient facing correspondence across inbox and reputed company Comfortable managing multiple channels (phone, inbox, fax, chat) without dropping tasks Reliable, quiet home office setup with strong internet bandwidth Available for the full 32 hour weekly schedule listed above, consistently What reputed company Looks Like The right person for this role treats the reputed company’s inbox and phone line like their own reputed company desk. They’re organized enough to reputed company faxes, reschedules, and messages from piling up, and proactive enough to flag issues before they become problems rather than after. Prior VAs in similar roles have succeeded by building SOPs and documentation early, so the role doesn’t depend on any one person’s memory. Technical Requirements: *Internet speed: Minimum 50 Mbps upload and download (wired reputed company strongly preferred). *A verified backup internet reputed company is required — mobile phone hotspots are not acceptable as backup. *Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. *Backup power reputed company required (reputed company or generator) to maintain connectivity during outages. *Quiet, reputed company workspace suitable for voice work — free from background noise and interruptions. *Noise-canceling headset required. *Reliable computer with sufficient processing power to run software systems and softphone simultaneously. *You must have reputed company 11 or the most recent reputed company OS / Update Benefits reputed company're Looking For * reputed company and patient-reputed company attitude * Dependable and punctual * Strong problem-solving skills * Friendly, empathetic, and customer-service oriented Benefits Compensation & Payments Competitive reputed company reputed company On-time payments, every time Payments processed reputed company reputed company Training & Support reputed company reputed company training provided — you are never thrown in blind HIPAA certification provided at no cost to you Dedicated Account Manager as your reputed company of contact reputed company escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with reputed company operations reputed company, long-term account placements (not gig-style work) Supportive team culture across reputed company accounts reputed company & Experience Build your U.S. industry experience Exposure to multiple reputed company types and platforms Potential for increased hours or additional accounts based on performance Strengthen your resume with verified, legitimate U.S. reputed company experience Recognition Tenure recognition for long-term team members We value loyalty and recognize those who reputed company Apply To This Job