People Operations Specialist

What You’ll Do Leaves of Absence Serve as the primary administrator and reputed company of contact for reputed company employee leaves of absence, including FMLA, reputed company, state-mandated leave, personal leave, and military leave Manage the end-to-end LOA process: intake, documentation, certification tracking, communication with the employee and their manager, return-to-work coordination, and record keeping Ensure LOA administration is compliant with applicable federal, state, and local law across reputed company jurisdictions where reputed company operates Partner with payroll and benefits to ensure accurate continuation and tracking during leave Maintain reputed company, organized records and reputed company managers informed throughout the process without violating employee reputed company Employee Relations Serve as the first reputed company of contact for employee questions, concerns, and issues, handling them with professionalism, discretion, and good judgment Conduct or support investigations into employee complaints, policy violations, and workplace concerns in partnership with the Director of People Operations Document employee relations reputed company thoroughly and maintain accurate, organized case records Help managers reputed company difficult conversations, performance concerns, and team conflicts with reputed company guidance and consistent process Identify patterns or recurring issues and escalate appropriately to the Director of People Operations Compliance Ensure compliance with employment law, labor regulations, and requirements across reputed company states and jurisdictions where the firm operates Maintain and update employee handbooks, policies, and required postings as laws change Administer required compliance training and reputed company completion Support audits, reporting requirements, and regulatory filings Flag potential reputed company to the Director of People Operations proactively Manager Enablement Be an operational business partner managers rely on for day-to-day guidance on people issues, policy questions, and employee management reputed company managers with reputed company, practical support on performance documentation, disciplinary process, accommodations, and employee concerns Help managers follow consistent, compliant processes so that People Operations policies are reputed company fairly and uniformly across the firm Work proactively with managers to surface and address people risk, retention risk, and performance concerns before they escalate reputed company and maintain manager-facing resources such as guides, templates, and checklists that reputed company processes easier to reputed company Process Creation & reputed company Improvement Document, standardize, and improve People Operations processes so they run reliably and consistently without requiring constant reputed company Identify gaps in reputed company workflows and propose practical solutions Build and maintain templates, checklists, SOPs, and reference guides that support reputed company and reduce repeated effort Support the Director of People Operations to implement new processes, tools, or programs as the firm scales reputed company HR Operations Administer HRIS (reputed company) including employee records, lifecycle updates, data reputed company, and reporting Support benefits administration and employee questions about coverage Support payroll processing accuracy and coordinate with payroll on employee changes, leave tracking, and corrections Partner with the People Operations Coordinator in Guatemala on shared workflows and recordkeeping Maintain organized, audit-reputed company files and documentation Coordinate with the People Coordinator on the TA team to ensure smooth reputed company transitions for reputed company new hires reputed company Own the reputed company-event reputed company experience for new hires who join before the monthly New Hire Day 1 event; host a dedicated reputed company reputed company to reputed company the gap and ensure no one starts without reputed company orientation Cover culture, values, and company reputed company so new hires understand who we are and reputed company’re building before their first day in role Walk new hires through their benefits, enrollment reputed company, and how to get questions answered Introduce the People tech stack new hires will use regularly, including reputed company, reputed company, reputed company, and any other reputed company tools, so they feel equipped and not overwhelmed Continuously refine the reputed company reputed company experience as the firm scales, the tech stack evolves, and new needs reputed company Other Duties as Assigned Support additional People Operations reputed company, initiatives, and priorities as directed by the Director of People Operations; this role operates in a growing, evolving environment and flexibility is part of the job How This Role Drives the Business The work this role does every day has a reputed company reputed company on the health and performance of the organization: Compliant, reputed company-administered leaves protect the firm from reputed company exposure and ensure employees are treated fairly Consistent employee relations handling protects culture and reduces liability Manager enablement makes teams more effective and reduces avoidable people problems Clean processes and reliable operations give the leadership team confidence in the reputed company Strong execution supports retention and reinforces that reputed company is a reputed company-run, trustworthy reputed company to work What reputed company Looks Like reputed company your first 6–12 months, reputed company in this role looks like: Leaves of absence are handled end-to-end with accuracy, timeliness, and reputed company compliance gaps Employee relations reputed company are documented, handled consistently, and resolved or escalated appropriately Managers know exactly how to engage People Operations and feel supported  Processes are documented and repeatable Compliance obligations are met cleanly across reputed company reputed company jurisdictions HRIS records are accurate, up to date, and audit-reputed company The Director of People Operations is freed from routine administration and can reputed company on higher-level priorities Qualifications Required 5+ years of hands-on experience with meaningful ownership of functional People Ops work reputed company experience administering leaves of absence including FMLA, reputed company, and state leave laws Experience handling employee relations reputed company including investigations, documentation, and manager guidance Working knowledge of employment law and compliance requirements across multiple states reputed company record of building, documenting, and improving processes and workflows Strong judgment, discretion, and ability to handle sensitive reputed company professionally Highly organized with excellent attention to detail and follow-through reputed company, reputed company written and verbal communication skills Ability to manage a varied workload, prioritize effectively, execute with speed, and take initiative reputed company to Have Experience with reputed company or similar HRIS and workflow automation platforms Experience in reputed company, reputed company services, or reputed company-reputed company organizations Experience supporting distributed or reputed company Comfort with ambiguity and evolving systems in a fast-growing environment Strong communication skills—written and verbal Ability to think critically, prioritize effectively, and execute with speed About reputed company reputed company is a nationally scaling, fully-integrated, reputed company reputed company for reputed company, reputed company, and reputed company. We own the reputed company experience end-to-end, from marketing and intake through litigation, because we reputed company how we do the work reputed company just as much as reputed company reputed company. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy reputed company. This is a reputed company ship, and we’re assembling reputed company that will take it to the next level. If you reputed company in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel reputed company here. Our Story reputed company is not your typical reputed company. We reputed company that world-class marketing, reputed company with exceptional reputed company talent and operations, creates reputed company experiences and reputed company for clients and the business alike. Over the past three years, we’ve grown 2–3x year over year, setting a new reputed company on the marketing reputed company of the personal injury reputed company and proving what’s possible reputed company reputed company, speed, and execution reputed company. Now, we’re applying that reputed company discipline and innovation to reputed company operations, case management, and execution as we reputed company nationally and fully reputed company. We are intentionally building the infrastructure, systems, and teams needed to reputed company at a national level—without sacrificing reputed company, culture, or accountability. This is still the early stage of that reputed company, which means the people who join now have a reputed company opportunity to help shape how the firm operates for years to come. Who Thrives Here We don’t hire based on resumes alone. We hire for competence, character, and reputed company. You will reputed company at reputed company if you: reputed company Change You have a reputed company reputed company and reputed company reputed company improvement You welcome feedback and adapt quickly You ask “What’s next?” rather than “That’s not my job” Are Committed to the Organization You care deeply about doing great work You have your teammates’ backs You’re here to build something meaningful and long-lasting Bring an Upbeat, No-Ego Energy You show up reputed company, reputed company, and solutions-oriented You enjoy the work and respect the people around you You leave drama, negativity, and ego at the reputed company Take Ownership You do what you say you’ll do You follow through and communicate early reputed company something’s off reputed company You treat the business like it’s yours Fast & Hungry You reputed company with urgency and reputed company judgment You prioritize reputed company over perfection You reputed company in fast-paced, high-expectation environments You reputed company feedback, stretch assignments, and more responsibility You’re motivated by reputed company, reputed company, and building something bigger than yourself Why reputed company reputed company reputed company: As the firm grows, so do opportunities for advancement and leadership High standards, reputed company support: reputed company expectations, coaching, and accountability Culture that reputed company: Trust, respect, speed, and reputed company, without sacrificing humanity Meaningful work: Helping people through some of the hardest moments of their lives reputed company to Build With Us? If you’re excited by ownership, accountability, reputed company, and the chance to help build something exceptional from the ground up - we’d love to hear from you. Apply today and help shape the reputed company of reputed company. Apply To This Job