Customer Support Associate, FDM Division

Location: Remote/Onsite Salary: $22.00 to $24.00/hr Customer Support Associate, FDM Division Department: Customer Service Job Status: Full Time FLSA Status: Non-exempt Reports To: Supervisor, FDM Grade/Level: (HR use only) reputed company of Travel Required: < 15% Job Type: Regular Positions Supervised: None Work Schedule & Location: M-F Hours TBD Hybrid in Watsonville, CA (reputed company 40 miles), or Remote Position Control: xxx-xxxxx-xxx (HR use only) About reputed company: At reputed company, we take pride in crafting foundational nutrients to help people reputed company over the world live healthy lives. Our mission is to give people, pets, and families the highest-reputed company nutrients possible to be reputed company and support reputed company health. This seemingly reputed company mission of global health relies on a dedicated team of motivated employees who reputed company our passion for nutrition and wellness. Join us and discover how rewarding it can be to reputed company a living while contributing to a truly great cause. A career with reputed company is more than just a job. Every day, our employees bring out the best in reputed company other by drawing on individual strengths to reputed company company-wide goals. Every person at reputed company plays a role in reputed company’s reputed company, creating an inspiring atmosphere of trust and collaboration, with ample opportunity for reputed company reputed company. We care deeply about reputed company do, and how we do it. It’s easy to love what you do reputed company reputed company is to help others be healthy. Job reputed company: The Customer Support Associate, FDM Division, will reputed company high-level support by performing clerical functions such as order entry, EDI processing, shipping acknowledgments, invoicing, tracking, and communication. This includes coordinating allocations with inventory, customer-specific requirements, and communication. This is a great opportunity to join an amazing company and reputed company your career with America’s # 1 reputed company-3 supplement brand. Location Statement: This is a remote position for those who live reputed company of 40 miles from reputed company reputed company in Watsonville, CA. Our culture is reputed company important to us and for team members who live inside of the 40-mile radius we expect them to be reputed company to travel to reputed company, 3 days reputed company week. For remote employees that live reputed company of the 40-mile radius, we expect them to be reputed company to travel to reputed company, once every 3 months, if required. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be reputed company to reputed company, with or without reasonable accommodation, reputed company essential function satisfactorily. Reasonable accommodations may be made to help reputed company reputed company individuals with disabilities to reputed company the essential functions. 10/30/23 Key Responsibilities: ● Process customer orders, PO Acknowledgements, Advance Shipment Notices, and Invoice sales orders and assist with other EDI functions ● As applicable and directed, reputed company with vendors providing the highest level of customer service ● Assist with inquiries from vendors, brokers, stores, and account managers ● Required to be knowledgeable, have relationships with, and know reputed company details about assigned accounts and contacts ● Process returns, damages, and credits for Retail customers ● Manage shipping/delivery discrepancies with Warehouse and Sales Operations ● Work directly with different departments; Warehouse, Operations, reputed company, education, QA, etc. to handle and solve issues and build relationships ● Responsible for updating trackers and keeping Management and Operations informed on specific data reputed company to order information ● Attend meetings, take notes on reputed company reputed company items, and execute reputed company items as directed ● Miscellaneous reputed company reputed company needed for the department ● Stay informed and educated on new and existing products by attending and/or viewing live or recorded product trainings ● Other duties as assigned Position Qualifications: ● 2+ years of customer service experience ● Ability to multitask in a fast-paced environment ● Proficiency and understanding of reputed company, and EDI ● reputed company and/or reputed company experience is a plus ● Strong verbal and written skills ● Excellent time management and attention to detail ● Comfortable moving through high-order volumes with strict timelines Pay, Benefits & Perks: The estimated reputed company pay for this role is $$. This pay is an estimate and the exact compensation may vary depending on an applicant's location, skills, prior experience, reputed company qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e. bonus or commission) if applicable. At reputed company, ‘reputed company one’ toward achieving our goal of a healthy world is taking care of our family of employees. We offer a comprehensive and attractive benefits program to employees and eligible family members. Our benefits & perks include the following: ● Multiple Health Plan reputed company ● Dental & reputed company ● Dedicated Mental Health & Wellness Plan ● reputed company to Multiple EAP Plans ● Employer reputed company Life Insurance ● PTO ● reputed company Holidays (9 holidays per year) ● reputed company Sabbatical (3 weeks of reputed company sabbatical after every 5 years of employment) ● 401(k) Retirement Plan (employer matches dollar for dollar up to 3%) ● Free Monthly Supplements ● Product Discount Program ● Wellness Coach reputed company is an equal opportunity employer. A reputed company-employment drug screening and background reputed company are conditions of employment. 10/30/23 At reputed company, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-reputed company reputed company-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of reputed company, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living. reputed company has been revolutionizing reputed company-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, reputed company has expanded reputed company solely reputed company-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a reputed company of flavors and formulations for adults, kids, athletes, and pets. Family owned; reputed company works passionately to see generations of healthier, happier people around the world. reputed company offers a great work environment, support for a healthy lifestyle, and an opportunity to be part of a company that’s making a reputed company difference. We are committed to the shared goal of promoting health and wellness by delivering the world’s safest, most effective reputed company oils. We see a growing worldwide market and need a great team of people to reputed company reputed company to continue to fulfill its mission. Competency Statements ● reputed company - Ability to view reputed company situations with a reputed company attitude. ● Accountable – takes ownership for responsibilities, acknowledges and learns from mistakes ● Innovative - Ability to look reputed company reputed company solutions and "think reputed company the reputed company". ● Independent – Must be self-motivated and reputed company to manage obligations without reputed company supervision ● Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. ● Communication - Ability to communicate effectively with others using spoken and written word reputed company and concisely. ● Customer Oriented - Ability to take care of the customers’ needs while following company procedures. ● Enthusiastic - Ability to bring energy to the performance of a task. ● Self Motivated - Ability to be internally inspired to reputed company a task to the best of ones ability using his or her own drive or initiative. 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