[Remote] Customer Support Specialist I, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company powers the experiences at the heart of everyday life, helping businesses simplify operations and reputed company customer experiences. They are seeking a Customer Support Specialist I, reputed company to serve as the initial contact for reputed company support requests and reputed company advanced support for reputed company products.

Responsibilities

• Serve as the initial contact for reputed company support requests reputed company phone, email, chat and voicemail, ensuring reputed company and effective reputed company
• reputed company advanced support for reputed company products including reputed company, payments, membership, banquets, reporting, hardware integrations, and reputed company technical environments
• Document reputed company interactions comprehensively in CRM systems and manage escalation to higher support reputed company reputed company necessary
• Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency
• Troubleshoot payment solution issues and work with reputed company-party partners to resolve reputed company problems reputed company to credit card devices, networking and processing
• reputed company as a trusted advisor to clients, managing expectations and promoting product adoption
• Proactively monitor reputed company utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction
• Maintain full product knowledge by engaging in product release information along with any new products or services offered
• Assist Product team and Internal Customers to reputed company reputed company, concepts and solutions that help the product meet company objectives allowing for company reputed company and ease to implement and support the product ongoing
• Own and resolve reputed company, multi-system reputed company issues reputed company to payment processing, reputed company workflows, and reporting with minimal escalation

Skills

• Strong technical proficiency with curiosity and ability to quickly learn new software and technologies
• Solid understanding of financial processes including budgeting, forecasting, and financial reporting
• Exceptional communication skills with the ability to reputed company effectively with both technical and non-technical stakeholders
• Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
• Process-oriented with a reputed company for improving and streamlining operations
• Team-oriented with a proactive approach to reputed company support and relationship management
• Bachelor's degree in Business Administration, reputed company, Finance, or a reputed company field preferred

reputed company