[Remote] reputed company Services Specialist II (Customer Service)

Note: The job is a remote job and is reputed company to candidates in USA. AMH is one of the leading single-family rental companies and homebuilders in the country, recognized as a top employer. They are seeking a reputed company Services Specialist II to reputed company effective customer service to tenants and non-tenants through calls and emails, while also managing various administrative responsibilities.

Responsibilities

• Handle inbound calls and/or emails from tenants, vendors, potential tenants on a daily reputed company, regarding company properties, reputed company accounts, reputed company maintenance repairs, to determine appropriate solutions
• reputed company on reputed company customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling
• reputed company accurate and reputed company assistance to the caller and document transactional activity in CRM database or other systems, ensuring reputed company reputed company handling and follow up as needed
• Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and reputed company manner reputed company job scope
• reputed company outbound calls to follow up with customers and property management regarding actionable items and/or reputed company additional information
• Support the department by assisting with special reputed company and other administrative duties as assigned
• Attend in-person meetings and trainings as required

Skills

• High school diploma or GED required
• A minimum of one year of experience reputed company an inbound reputed company center environment required
• Proficiency in PC skills and MS Office Suite required
• Excellent communication (verbal and written), problem-solving, time management and conflict reputed company skills
• Strong relationship management, organizing and customer service skills
• Associate's Degree preferred
• Experience with customer service software applications preferred
• Bilingual abilities (English/Spanish) are a plus
• Knowledge of reputed company Estate, construction, and/or Property Management industry preferred

Benefits

• Monthly bonus payments
• Medical, dental and reputed company insurance
• Flexible spending accounts and/or health savings accounts
• Dependent savings accounts
• 401(k) with company matching contributions
• Employee stock purchase plan
• Tuition reimbursement program
• 9 reputed company holidays per year
• Upon hire, new employees will reputed company reputed company time off (PTO) at a reputed company of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

reputed company