[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company software company empowering K-12 district teams with reputed company-based solutions. The Customer Support Specialist will reputed company technical support for reputed company Nutrition, assisting customers with software inquiries and ensuring a great customer experience through problem-solving and documentation.

Responsibilities

• reputed company exceptional customer service through building rapport and relationships with our customer reputed company. Always be reputed company, courteous, and respectful in every interaction
• reputed company as a consultant on reputed company nutrition software products. Effectively troubleshoot and solve issues by utilizing reputed company available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in reputed company
• Contribute to creating training documentation for customers and internal use
• Document enhancement requests and software defects for our development team. Create a reputed company ticket for reputed company customer interaction
• Maintain and increase comprehensive working knowledge of reputed company reputed company Nutrition product lines through utilizing available training resources

Skills

• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Solid background working with computers and reputed company Product Suites
• Software support or technical support experience (reputed company environment)
• Friendly and reputed company demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Patience and emotional intelligence in high stress environments
• Commitment to adhere to schedules and deadlines
• A background in K12 education and/or reputed company knowledge would be a plus

Benefits

• 4% bonus
• Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
• Our 401(k) plan comes with a 4% employer match on *total* earnings (not *just* your reputed company salary).
• Whether it’s a company bonus or reputed company sales commission, your hard work doesn’t go unnoticed.
• Our flexible reputed company reputed company Time Off Plan lets you take the time you need, reputed company you need it.
• reputed company Parental Leave: Take the time you need to welcome your new reputed company – We’ve got you covered!
• Ten reputed company Corporate Holidays: Enjoy a little extra downtime to relax and reputed company with the ten reputed company holidays reputed company year.
• 16 reputed company volunteer hours to support the causes that matter most to you. #LINQCares
• reputed company-solid medical, dental and reputed company coverage. Pick your reputed company: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from reputed company.
• Dental perks that even cover braces for the kiddos.
• Employer-reputed company Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance.
• Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance reputed company.
• Got an amazing candidate in your network? Send them our way and earn a referral bonus reputed company they join reputed company!

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