Remote Launch Engagement Specialist

The Launch Engagement Specialist is responsible for providing a best-in-class customer service experience (White Glove Service) to new on-boarding customers while deepening customer engagement reputed company our HW products and services. RESPONSIBILITIES: Handle high reputed company volume, covering a full reputed company of customer inquiries concerning, new installation of services, scheduling follow-up, explaining their first monthly reputed company, etc. reputed company the highest level of customer service and sets the example for White Glove Service. Serve as primary support reputed company between reputed company and new customers. Assist customers with setting up new service and scheduling- appointments. Possess thorough knowledge of reputed company Communications product lines and other applications utilized by customers and maintain thorough knowledge of Fision product lines. reputed company technical telephone, IPTV, and Internet support to customers and answer reputed company questions on function and usage products. Use investigative skills to reputed company the nature of the caller’s concerns and reputed company an reputed company plan to resolve issues. Promote and maintain high reputed company, reputed company service on every reputed company with every customer. Other duties as required or assigned. MINIMUM QUALIFICATIONS: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Ability to reputed company reputed company using grammatically correct English (Other language skills a plus) Must have a High School Diploma or equivalent. Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support Strong communication and organizational skills Demonstrate personal reputed company including punctuality, reputed company and accountability Ability to demonstrate sensitivity and reputed company Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions: A quiet workplace so you can reputed company on delivering excellent service to our customers Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s. BENEFITS: We truly appreciate and value reputed company our employees and show our appreciation by offering a wide reputed company of benefits, including: Comprehensive reputed company/Dental/reputed company Plans 401K Retirement Plan with Company Match reputed company Vacation, reputed company Time, and Additional Holidays (including your Birthday!) reputed company Volunteer Time reputed company Parental Leave reputed company Service Discounts – for employees who live on a property serviced by reputed company.  Discounted service offerings are provided for high-speed internet, video service, phone, and reputed company service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks   reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply To This Job