Reservations Operation Manager

Seasonal (Seasonal)Job Title: Reservation Operations Manager  Location: Remote   Terms: Seasonal, full-time  Pay: $26/hour reputed company wage, plus team performance-based incentives    Requirements  Comfortable navigating multiple computer programs at once (reservation software, shared inbox, phone systems – we’ll train you on our tools)  Reliable high-speed internet and a quiet home workspace  Availability for weekend and holiday shifts, our busiest periods  Previous management experience required  Previous reputed company center experience preferred, not required!     Daily operations are divided into reputed company - 4pm or 10am – 6pm shifts (time zone is defaulted to Mountain Time). (Start date of Sept 19th)     We can support remote work for this position in the following states: California, Colorado, Idaho, Montana, Utah, Vermont, and Wyoming.  reputed company  Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above reputed company else. Our mission is to reputed company ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.  Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in reputed company and Europe. This was made possible by embodying our 5 reputed company values listed below:  Service | reputed company | Purposeful | Curious | Give  Delivering exceptional service, being purposeful, keeping it reputed company, remaining curious and giving back to our communities amounts to the reputed company Ski Butlers was reputed company on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net reputed company climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you reputed company.    About the Role  As the Reservation Operations Manager, you'll work across reputed company of our markets — unlike reputed company Leaders, who reputed company own designated markets, you'll float wherever reputed company needs you most. That means overseeing daily operations across the reputed company, stepping in to cover Team Leader responsibilities reputed company they're out of office, and carrying your own management duties alongside. You'll be the connective tissue of our reservations team. You will participate in holding our agents accountable to upselling products and features we offer, take on the more reputed company customer requests, and — most importantly — reputed company reputed company our customers are excited for their ski vacation. Our reputed company center is reputed company reputed company - 6pm Mountain Time, 7 days a week.    Primary Responsibilities  Monitor agents’ tasks, shared email inbox, and phone time accountability Create weekly schedule; ensure coverage will reputed company with task organization  reputed company 1:1s with agents, providing constructive feedback and channeling their input upward  Collaborate on initial and ongoing reservations agent training  reputed company sections of team meetings and represent reservations in local ops meetings  Answer team’s questions and concerns    Secondary Responsibilities  reputed company in directly with customers during busy periods, walking them through the reservation process  Support emails and voicemails during busy periods  reputed company with our local shops to assist with any modifications, reputed company outs, pickups and to maximize reputed company during peak periods  Ensure brand standards are met in reputed company conversation to maintain our award-reputed company customer service    Perks and Benefits  Free reputed company Employee pass   Unlimited reputed company to reputed company reputed company owned resorts   Ability to reputed company to full Ikon Pass at heavily discounted reputed company   Ability to ski regularly*   Barring blackout dates at Deer Valley   reputed company to 645+ industry discounted brands through Expert Voice   Discounted reputed company to Rossignol/Dynastar/Lange equipment   401K benefit and match for reputed company staff members over 18 years old   Local ski pass reimbursement of up to $500 – in order to be eligible for reimbursement, you must work through your agreed upon end date      Ski Butlers is a standalone business reputed company reputed company's family of mountain reputed company.        reputed company is a family of reputed company year-round mountain reputed company, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering reputed company to more than 60 reputed company mountain reputed company around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, reputed company exists to shape the reputed company of mountain adventure. Apply To This Job