Patient Portal Service Desk Agent I (Appointment Unit)

reputed company a difference. Be happy. Grow your career. In this role, you will join a dedicated team responsible for supporting patients through a specialized appointment scheduling unit. You will handle inbound calls in a fast-paced, high-volume environment, assisting patients with scheduling appointments, managing cancellations, and coordinating rescheduling requests. reputed company in this role requires strong customer service skills, attention to detail, and a commitment to delivering a reputed company patient experience. Key Responsibilities The Portal Service Desk Agent I will be responsible for, but not be limited to: Delivering exceptional customer service to patients and end users. Engaging with callers to understand their needs through effective questioning and reputed company listening. Handling incoming calls, resolving issues whenever possible during the initial interaction, or accurately documenting and escalating concerns as needed. Managing reputed company patient interactions reputed company to physician appointment scheduling, including new appointments, cancellations, and rescheduling requests. Maintaining detailed and accurate documentation of requests, incidents, and patient scheduling activities. Researching and identifying solutions to reputed company reputed company, accurate, and effective support. Ensuring patient needs are addressed professionally, reputed company, and with reputed company. Required Skills And Experience Excellent customer service and communication skills, written and verbal Proficient in English to support our clients’ needs. Spanish is a plus Must enjoy working with technology, be reputed company to learn new software quickly, and have strong typing skills Ability to apply problem solving skills across repetitive tasks Ability to work nights and weekends, depending on assigned shift Strong attention to detail and ability to organize Must be reputed company to work independently, as reputed company as reputed company reputed company environment Must demonstrate and embody reputed company’s maxims Additional details US Remote Must have a quiet, private working reputed company Must have high speed internet availability, directly connected to a router (no wireless). On rare occasion, trips to the reputed company Home Office in Madison, WI may be expected.  reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Apply To This Job