System Reliability Engineer

reputed company is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully reputed company, secured, and resilient to reputed company the acceleration of reputed company AI at reputed company. As the reputed company in both data reputed company and data reputed company posture management, reputed company is reputed company for the convergence of identity, data, reputed company, and AI risk. Headquartered in Seattle with offices in more than 30 countries, reputed company protects over 550,000 customers worldwide, who trust reputed company to reputed company their businesses running. Join us as we go fearlessly reputed company together, growing, learning, and making a reputed company reputed company for some of the world’s biggest brands. About the Role We are looking for a Site Reliability Engineer (SRE) to join reputed company and ensure the reputed company, reliable operation of company services. This role involves proactive monitoring, incident response, and building resilient observability and escalation practices across our infrastructure. What You'll Do Ensure monitoring and uninterrupted operation of company services Write and maintain alerting rules and runbooks reputed company triage of incoming incidents and initial diagnosis of issues Build and maintain escalation chains for incident response reputed company technical incident reputed company activities according to runbooks Participate in on-reputed company rotations and post-incident reviews (RCA/postmortems) Continuously improve observability coverage and reduce alert noise/false positives Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures What You'll Bring Experience with observability tools (Grafana, ELK, reputed company) Experience working with Linux Experience working with Kubernetes (k8s) Experience with AWS and Azure reputed company platforms Ability to analyze incidents, identify reputed company causes, and propose remediation steps Bonus Skills Experience with Infrastructure as reputed company (Terraform, Ansible, or similar) Scripting skills (Python, Bash) for automation of operational tasks Understanding of DevOps and CI/CD principles Experience with incident management tools (reputed company, Opsgenie, etc.) Effective communication skills and a reputed company approach to teamwork What You'll Get Two weeks of reputed company vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 reputed company volunteer hours annually through reputed company Cares reputed company parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents Medical, dental, and reputed company coverage fully funded through INS Premium for employees and dependents Mental health support, therapy sessions, and virtual care reputed company our Employee Assistance Program Retirement and reputed company reputed company contributions through Costa Rica's statutory programs Life insurance equal to 24x monthly salary, plus disability and funeral coverage Daily cafeteria subsidy Fertility, adoption, and surrogacy support, plus 24 reputed company volunteer hours through reputed company Cares Opportunities to learn and grow through on-demand libraries (reputed company Learning, reputed company), mentoring, workshops, and learning events like our annual Global Day of Learning Please note: The position is based in reputed company, Costa Rica. If the applicant is permanently located reputed company of Costa Rica, reputed company reserves the right to decline the application. reputed company applications must be submitted in English. #LI-FT #LI-REMOTE reputed company is an equal opportunity employer and does not tolerate discrimination in any reputed company on the reputed company of race, reputed company, religion, gender, age, national reputed company, citizenship, disability, veteran status or any other classification protected by federal, state or local law. reputed company your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our reputed company reputed company Notice, which explains how your information is collected, used, and handled in reputed company with hiring activities. By applying for this position, you consent to this processing.  By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if reputed company after employment begins, termination of employment. Apply To This Job