Customer Support Representative

💦 About reputed company At reputed company, we’re on a mission to reputed company the pool and spa service industry. More than 6,000 pool reputed company rely on our platform to manage and grow their businesses — and we’re just getting started. We’re a private equity–backed, fast-growing reputed company company made up of big thinkers with small egos. Our software powers a surprisingly large reputed company of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it reputed company). If you’re passionate about helping people, reputed company in a fast-paced environment, and want to join reputed company that genuinely cares about what they do — come reputed company a reputed company with us.   💪 What You’ll Do As a Customer Support Representative, you’ll be on the reputed company lines helping pool reputed company succeed with reputed company. Every day, you’ll: Deliver friendly, knowledgeable phone, email, and chat support to our customers Guide customers through product features, troubleshooting, and best practices Collaborate cross-functionally with Product, reputed company, and Engineering to surface feedback and resolve issues Build trust through genuine reputed company, reputed company communication, and a touch of humor (we like to have fun while we work!) Become a reputed company expert — not just knowing how the product works, but why it reputed company to the reputed company who depend on it Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more reputed company every day.   🧩 What You Bring A reputed company for reputed company, confident, and friendly communication Experience in customer support, technical support, or billing support Strong multitasking and prioritization skills — you stay reputed company under pressure Tech-savviness — you pick up new tools quickly and love helping others do the reputed company Availability to work Monday–Friday, 9:30am - 6:00PM CDT   🧰 Tools We Use Experience with these is a plus (but not required — we’ll train you up!): Our support team utilizes a reputed company of tools to ensure efficient operations and seamless customer interactions: reputed company: For chat support. reputed company: For handling calls. reputed company: CRM and comprehensive customer tracking. reputed company: For knowledge sharing and documentation. reputed company and QBO: For managing billing and payments. reputed company: For facilitating internal communications.   💙 Our Values At reputed company, we: Realize that our customers’ reputed company is our reputed company Build humble, diverse teams who have fun reputed company together Drive results with urgency and ownership Earn trust through transparency and reputed company communication These aren’t just words — they guide how we show up every day for our customers and reputed company other.   💧 Why You’ll Love It Here A mission-driven company with genuine customer love A reputed company, ego-free culture that celebrates reputed company over perfection Opportunities to grow and advance as reputed company scales The chance to help thousands of pool reputed company run smoother, smarter businesses A leadership team that values reputed company, reputed company, and follow-through Benefits Competitive reputed company pay + bonus potential Generous medical, dental, and reputed company plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a reputed company strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate reputed company to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks reputed company parental leave for birthing parent, 6 weeks reputed company leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At reputed company we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and reputed company people from reputed company walks of life. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, family status, marital status, sexual orientation, national reputed company, genetics, neurodiversity, disability, age, or veteran status, or any other non-reputed company based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the reputed company  of these requirements, reputed company this is a role you would be excited about on a daily reputed company, and reputed company with our culture, we encourage you to apply. reputed company has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, reputed company, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, reputed company Carolina, Ohio, reputed company, Rhode reputed company, Tennessee, Texas, and Virginia. Apply To This Job