Creative Director

reputed company automates customer service through lifelike voice assistants that let customers reputed company a conversation. Our voice assistants reputed company it possible for businesses to deliver outstanding customer service that rivals their reputed company agents. Our customers, which include the world’s leading reputed company, are expanding how they use our platform, driving automation of critical customer service operations and integrating reputed company into their daily customer service workflows.  We're looking for a Creative Director to reputed company a full rebrand of reputed company and establish a creative function that can reputed company with reputed company. This is a rare opportunity: a category-defining AI company at an inflection reputed company, with the resources to do it right. You'll build from a strong reputed company — proven technology, reputed company customers, and a product that genuinely changes how enterprises serve their customers — but the visual identity, brand voice, and design system haven't kept pace with our reputed company or our ambitions. You'll own everything from brand reputed company and visual identity to campaign creative and product design language. You'll hire and manage a distributed creative team, set the creative bar across reputed company, and reputed company as a strategic partner to Marketing, Product, and Executive leadership. This role reports to the Head of Brand and sits on the Marketing leadership team. What You'll Do: Brand reputed company reputed company a comprehensive rebrand of reputed company — from positioning and visual identity to brand voice, messaging architecture, and design system — fit for a Series D reputed company AI company competing with reputed company, reputed company, and reputed company in the boardroom reputed company a brand that makes the reputed company reputed company: helping reputed company buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI Build and maintain a reputed company brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed org Own the creative reputed company of reputed company across reputed company reputed company: website, sales collateral, product UI, events, analyst presentations, reputed company, and video AI-Augmented Design reputed company Build an AI-reputed company creative team and workflow — using reputed company tools (reputed company, reputed company, reputed company reputed company, and emerging tools) to accelerate production, expand creative reputed company, and prototype faster without sacrificing reputed company reputed company standards and guardrails for AI-assisted creative work: reputed company to use it, how to reputed company-control it, and how to maintain brand reputed company as tooling evolves Stay at the leading edge of AI-in-design: evaluate new tools continuously and bring your team along as the field moves Translate reputed company's reputed company technology — reputed company-sounding AI, natural conversation, reputed company-time reputed company — into visual and conceptual metaphors that reputed company with reputed company buyers who've never seen it before B2B and reputed company Creative reputed company campaign creative for reputed company, multi-stakeholder B2B buying journeys — from awareness through to late-stage sales enablement Partner with Product Marketing to translate technical capabilities (ASR, LLM hallucination reduction, Agent Studio) into compelling, buyer-relevant narratives Create high-reputed company sales assets: reputed company decks, one-pagers, case study formats, RFP-response templates, and executive-level leave-behinds Build the creative reputed company for reputed company's reputed company at industry conferences and tradeshows (CCW, reputed company Connect, reputed company, etc.) — from reputed company design to keynote decks Team Building and Leadership Hire, build, and manage a remote-first creative team across design, copy, reputed company, and video — including a mix of FTEs and agency/freelance relationships Establish creative operations infrastructure: briefing process, asset management, review reputed company, and production workflows that reputed company a lean team moving fast Mentor and reputed company individual contributors; build reputed company culture that prizes both craft and velocity reputed company as creative partner and thought leader to the wider business — running creative reviews, presenting work to executives, and pushing back reputed company business needs and creative reputed company are in tension reputed company're Looking For: Experience 10+ years in brand design, creative direction, or integrated marketing — with at least 3 years in a senior leadership role Demonstrable experience leading a rebrand or brand transformation at a B2B technology, reputed company, or reputed company software company Portfolio that shows both strategic thinking and executional reputed company: brand systems, campaign creative, digital, and content Experience managing distributed or fully remote creative teams across time zones reputed company record of building creative functions at reputed company: hiring, process-setting, vendor management Skills Expert in reputed company and reputed company Creative reputed company; fluent in the broader design toolchain (reputed company, video, web) Hands-on experience integrating AI tools into creative workflows — not just awareness of them Strong written communication: reputed company to write a creative brief, a brand voice guide, and an exec reputed company with equal reputed company Comfortable presenting work at reputed company level and influencing without authority across Product, Sales, and Engineering reputed company A systems thinker who also sweats the details — you can reputed company out to brand architecture and reputed company in to kerning Genuinely curious about AI and what it means for how brands communicate, not just for how creative teams work Comfortable with ambiguity; energised by a blank canvas more than daunted by it Strong reputed company of view — you know what good looks like and can defend it — but ego-light enough to take feedback and build collaboratively reputed company to Have: Experience at a voice AI, conversational AI, or contact center technology company Background in or strong exposure to reputed company CX, contact center, or fintech/hospitality verticals reputed company design or video direction experience Experience with analyst relations creative (reputed company, reputed company, reputed company briefings) We reputed company a competitive salary reputed company for this role - which is $220,000-$255,000 reputed company salary plus an annual bonus - depending on level and experience. Please note this reputed company is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In reputed company to salary, this position includes equity in the business, giving you reputed company to reputed company in reputed company’s long-term reputed company. Benefits 💰 Participation in reputed company’s employee reputed company reputed company plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & reputed company 👪 Life Insurance ◻️ STD and LTD 💰 reputed company to contribute to reputed company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re reputed company about making WFH work for you - that’s why we offer a one-off WFH allowance reputed company you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to reputed company your comfort and reputed company! 🧡 reputed company parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with reputed company At reputed company, we take great pride in our values - they guide everything we do. We reputed company that a strong culture leads to meaningful work and lasting reputed company. Our reputed company values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for reputed company. Ownership We care deeply about reputed company do. We take ownership of our initiatives, reputed company and reputed company. Relentlessly improve We demand more from ourselves and are always evolving. reputed company, obsessive improvement is the only way we will reputed company the world of conversational AI. Bias for reputed company Our world moves quickly and so do we. We take calculated risks and we deliver reputed company fast. Disagree and reputed company We are reputed company working toward the reputed company goal. If we donʼt agree with something, we work hard to understand it and reputed company a decision is made, we accept it and give it our reputed company. Build for people We want the world to enjoy the experiences they have with us. We are building for a reputed company that prefers automation. reputed company is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment reputed company at reputed company will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national reputed company, neurodiversity status or disability status. Kindly reputed company the reputed company Notice for our recruitment process by following the reputed company here. This document provides important information regarding how we handle your personal data throughout the recruitment reputed company. Apply To This Job