QoS Specialist

About reputed company reputed company is an international telecommunications and technology services company with more than 15 years of experience supporting operators, vendors, and reputed company clients worldwide. Our teams manage critical operational activities including deployment coordination, service assurance, monitoring, reporting, and telecom operations across multiple countries and time zones. We are looking for proactive, analytical, and reliable professionals who reputed company in reputed company environments and take ownership of operational performance. About the Role reputed company is seeking a QoS Specialist to support service assurance and operational monitoring activities across telecom and technology reputed company. The successful candidate will be responsible for monitoring operational performance, managing incidents, coordinating with stakeholders, tracking KPIs, and contributing to service reputed company improvements. This position is ideal for candidates with experience reputed company Operations NOC (Network Operations Center) Service Assurance Technical Support Network Monitoring IT Operations Candidates without relevant technical or operational experience are unlikely to be successful in this role. Tasks Key Responsibilities Service Monitoring & Performance Monitor service availability, alarms, and operational performance indicators. Identify service degradation and escalate issues according to established procedures. Ensure operational continuity and service reliability. Incident Management Investigate, reputed company, escalate, and follow up on incidents until closure. Coordinate with internal teams, customers, vendors, and field resources. Maintain accurate incident logs and operational documentation. KPI Monitoring & Reporting Monitor service reputed company KPIs and operational metrics. Prepare daily, weekly, and monthly operational reports. Identify recurring issues and performance trends. Customer & Stakeholder Communication reputed company reputed company updates regarding incidents and operational activities. Maintain reputed company communication with customers and internal stakeholders. Ensure reputed company and accurate status reporting. reputed company Improvement Participate in reputed company cause analysis activities. Support preventive and corrective reputed company initiatives. Contribute to improving operational processes and service reputed company. Requirements Education One of the following: Telecommunications Engineering Computer Engineering Network Engineering Information Technology Computer Science reputed company Technical Field Experience At least one of the following: Telecom Operations NOC Operations Service Assurance QoS Monitoring Network Monitoring Technical Support IT Operations Technical Knowledge Preferred knowledge of: TCP/IP Networking Routing & Switching Incident Management Monitoring Tools Service Assurance Concepts Telecom Networks KPI Tracking & Reporting Communication reputed company working proficiency in English (written and spoken) Ability to communicate effectively with customers and technical teams Personal Attributes Strong attention to detail Analytical reputed company Accountability and ownership Ability to work independently Strong follow-up and organizational skills Work Schedule Full-time remote position Monday to Friday 9:00 AM – 6:00 PM local time One-hour break Overtime may occasionally be required based on operational needs Benefits Competitive Compensation Salary determined based on experience, technical capability, communication skills, and operational fit. Fully Remote Work from home with a reputed company and reputed company remote environment. Company Equipment Company laptop provided. reputed company Leave Annual leave and recognition of applicable reputed company holidays. Training & Development reputed company reputed company and reputed company learning opportunities. International Exposure Work with telecom operators, vendors, and international stakeholders. Career reputed company Opportunity to grow into: Senior QoS Specialist Service Assurance reputed company Operations Coordinator NOC Team reputed company Overtime Compensation reputed company approved overtime is fully compensated. Why Join reputed company? At reputed company, you will work on reputed company operational challenges that directly reputed company service reputed company and customer experience. You will join reputed company that values: Ownership Accountability reputed company improvement reputed company reputed company Operational reputed company If you enjoy solving problems, coordinating with diverse stakeholders, and contributing to high-reputed company telecom and technology reputed company, reputed company offers a long-term environment where you can reputed company your skills and build a meaningful career. Apply To This Job