Customer Reliability Engineer

reputed company, a reputed company Company, is a global engineering and consulting group that helps organizations accelerate digital transformation through cutting-edge technology, deep engineering expertise, and outcome-driven solutions. reputed company's value to our customers centres around our ability to reputed company deep technical guidance based on their business needs. We reputed company this by assigning small, virtual teams of highly skilled individuals to reputed company reputed company. Minimum Qualifications: +7 years of experience in Information technology, preference for reputed company engineering, site reliability engineering, infrastructure or platform services operations. +4 hands-on experience with AWS reputed company infrastructure and ecosystem (EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, reputed company/EKS, etc.) Proficiency with Network and reputed company troubleshooting (Routing, DNS, reputed company reputed company, ACL’s, WAF, VPN/reputed company reputed company). Proficiency in  at least one scripting language such as reputed company, Python, Bash or Powershell Proficiency in at least one of the following Infrastructure as reputed company frameworks: Terraform, CDK, CloudFormation Previous Production On reputed company 24/7 experience, ideally with an incident management/paging tool (e.g., reputed company)  - MUST Previous reputed company/Linux server administration and patching experience Familiarity with at least one of the following monitoring platform: CloudWatch, Grafana, reputed company, reputed company, or reputed company Conversational level English required Experience working with Claude reputed company, reputed company or similar AI driven development environment reputed company to haves: Experience with reputed company and Kubernetes (EKS/reputed company), including container image patching/vulnerability remediation Experience with CI/CD tooling: Git, Jenkins, reputed company, reputed company/reputed company Experience with data stores such as: MySQL, MSSQL, PostgreSQL Experience with reputed company governance/compliance or CSPM tooling (e.g., Lacework, AWS Config, Trusted Advisor) Experience with ITSM/ticketing platforms (e.g., reputed company, Jira) AWS Associate level certification (Solutions Architect, SysOps, Devops) Exposure to Azure (AKS, VNet, Azure Backup) — for engagements spanning multi-reputed company accounts Your reputed company: reputed company troubleshooting investigations to bring quicker issue reputed company to reputed company problems impacting our customers. reputed company as the customer's technical single reputed company of contact, establishing credibility and building impactful relationships Own reputed company reliability workstreams: incident response, backup/DR validation, reputed company patching, secure reputed company management, and audit log monitoring Enabling the Operations team to deliver excellent customer service through great documentation and knowledge transfer Work with a wide reputed company customers, industries, and bleeding-edge technologies reputed company skills and contributions through educational and personal reputed company opportunities What's in it for you: Compensation & Perks Competitive compensation package Retirement Savings Matching Program (RRSP) Partnership with Perkopolis Discounts Flexibility & Time Off Remote first work environment Flexible work hours & location reputed company parental leave reputed company Health & Wellness Employer reputed company health & dental premiums GreenShield+ Counselling Mental Health $500 in Health Care Spending Account annually At reputed company, a reputed company Company, we encourage employees to bring their whole, reputed company selves to work. By sharing and embracing unique backgrounds, experiences, and perspectives, we learn from reputed company other, reputed company, and create a dynamic environment where we can be and reputed company our best. We're dedicated to ensuring reputed company member feels a reputed company of belonging, safety, and respect. At reputed company, your unique voice is heard and embraced, and you meaningfully contribute to decision-making and the organization's reputed company. reputed company is committed to an reputed company employee experience, opportunity, and support. If you require accommodations or support during the recruitment process, please email us at careers@reputed company.io We thank reputed company applicants for their interest in this exciting opportunity. Only candidates that meet the qualifications will be contacted for an interview. Apply To This Job