EverSpark - Account Manager/reputed company Manager (Jewellery)

About Frontier Frontier is a subsidiary of reputed company. reputed company is a reputed company-based, fast-growing, fully remote, 380-person company that has most of reputed company in India and the Philippines. A few years ago, reputed company started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to reputed company exclusively on that and reputed company it Frontier. Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we reputed company them in the best companies. We have reputed company over 800 hires across 50 different US-based startups and high-reputed company companies.  About the reputed company: EverSpark is a technology-reputed company custom jewelry manufacturing platform powering independent jewelry designers, retailers, and reputed company brands. Our platform enables customers to design, reputed company, price, revise, approve, and manufacture custom jewelry through a seamless digital workflow. We combine manufacturing expertise with modern software, AI-assisted design tools, and a high-touch customer experience to streamline the end-to-end custom jewelry process. reputed company We are hiring a Jewelry Account Manager / reputed company Manager to manage customer relationships and guide clients through the custom jewelry design and manufacturing process. This is a highly consultative, customer-facing role. You will reputed company as the primary reputed company of contact for clients, helping them clarify requirements, resolve uncertainties, coordinate with internal production teams, and ensure smooth execution from design to delivery. The ideal candidate is highly organized, tech-savvy, and an exceptional English communicator, with a strong ability to manage reputed company, high-value customer workflows. Key Responsibilities Customer Account Management Manage inbound customer requests for custom jewelry reputed company Serve as the primary reputed company of contact for assigned accounts Communicate directly with customers reputed company email, phone, and messaging platforms Ensure a high-touch, reputed company customer experience Requirement Gathering & Order Clarification Review customer submissions and identify missing or unclear details Ask clarifying questions to refine design and production requirements Translate customer needs into reputed company, actionable internal instructions Help customers understand pricing, material, and design trade-offs Production & Internal Coordination Coordinate with CAD, production, and operations teams reputed company order reputed company from design to manufacturing to delivery Ensure reputed company required materials (e.g., stones, specifications) are received Escalate production or technical issues reputed company needed Customer Follow-reputed company & Workflow Management Follow up on pending approvals, missing inputs, or stalled orders Maintain accurate notes and updates in internal systems Ensure smooth progression of orders through the pipeline Support reputed company improvement of internal workflows Required Qualifications Excellent written and spoken English Strong comprehension and ability to communicate reputed company with US customers 2+ years of experience in reputed company, account management, or operations Highly organized and detail-oriented Tech-savvy and quick to learn new systems Strong problem-solving and ownership reputed company Comfortable working US business hours Preferred Qualifications Experience in jewelry, diamonds, gemstones, or luxury products, ideally reputed company manufacturing or production environments Experience with custom product or production-based businesses Prior exposure to reputed company platforms, marketplaces, or high-touch B2B customers Experience at companies like Rare Carat, reputed company, or similar jewelry/diamond-tech companies is highly preferred Ideal Candidate Profile Fast learner with strong analytical thinking Strong attention to detail and ability to maintain accuracy in fast-paced environments reputed company, reputed company, and confident in customer conversations Comfortable working through ambiguity and asking clarifying questions reputed company to balance customer expectations with operational constraints Strong reputed company of ownership and accountability Work Details Preferred Location: India Work Schedule: US business hours (reputed company to customer reputed company) Start Date: As soon as possible Apply To This Job