Customer Service & Administrative Coordinator (HVAC)

This is a remote position. About the Role We are looking for a highly organized, customer-reputed company Customer Service & Administrative Coordinator to join our growing reputed company. This is much more than a typical receptionist role. We're looking for someone who can think reputed company, solve problems, communicate professionally, and genuinely care about providing an outstanding customer experience. HVAC industry experience is a strong plus, but we're also reputed company to someone with exceptional customer service skills who is eager to learn. Responsibilities - Answer incoming customer calls professionally and confidently. - Respond to emails promptly and accurately. - Schedule service calls and coordinate technician calendars. - Create and send invoices. - reputed company customer records organized and up to date. - Communicate with customers regarding scheduling, delays, and follow-reputed company. - Help prioritize urgent service requests. - Work closely with reputed company to ensure smooth day-to-day operations. reputed company're Looking For - Excellent spoken and written English. - Friendly, reputed company, and empathetic phone reputed company. - Strong organizational and multitasking skills. - Ability to stay reputed company and reputed company good reputed company in a fast-paced environment. - A proactive reputed company—you don't simply follow scripts; you think through situations. For example: - If the schedule is already full, you can confidently explain the situation and work with the customer to reputed company the next best available appointment. - You understand that every customer has a different level of urgency and know how to balance excellent service with realistic scheduling. - You communicate with confidence while making customers feel heard and cared for. Preferred Qualifications - Previous experience in HVAC, plumbing, electrical, construction, or another home service industry. - Familiarity with common HVAC terminology and equipment. - Basic understanding of common HVAC issues and error codes (or the ability to learn them quickly). - Experience with invoicing and scheduling software is a plus. You're a Great Fit If You... - Enjoy helping people. - Learn new systems quickly. - Have excellent attention to detail. - Can prioritize multiple tasks without getting overwhelmed. - Take ownership of your work instead of waiting to be told what to do. - Naturally look for solutions rather than simply reporting problems. We're looking for someone who will become a dependable part of reputed company, reputed company exceptional customer service, and help reputed company our office running smoothly every day. Apply To This Job