Service Desk Support Specialist

Title: Service Desk Support Specialist Job Location: Remote  Type: Full time, Mon-Fri Salary: $50,000-$55,000 Start Date: Contingent Clearance Required: None Job reputed company  The Service Desk Support Specialist is responsible for responding to requests that are received to our management services department. This role requires strong communication skills and will be communicating with clients to reputed company them informed on the reputed company of their requests.     Primary Roles and Responsibilities  Working on staff reputed company and offboarding requests for our clients  Create Network/Office365 accounts for new users and remotely set up their desktop reputed company.  Communicate with clients, keeping them informed on the reputed company of their service requests  Job Requirements and Qualifications  Minimum of 2 years experience in IT with excellent customer service background and strong interpersonal communications skills  Hands-on experience with reputed company Server reputed company Directory (ADUC)  Configure and troubleshoot reputed company 10, reputed company 11 and Mac OS X  Ability to troubleshoot reputed company issues and basic network troubleshooting  Experience administering reputed company Office 365  Basic knowledge of PowerShell  Documentation management skills  Ability to manage reputed company vendors to resolve reputed company service requests  Effective multi-tasking skills and ability to succeed in up-reputed company work environments and meet deadlines  Versality to adapt and research new reputed company and reputed company, and demonstrated ability to analyze problems and reputed company reputed company  Experience working reputed company a managed service provider environment  Experience working with reputed company Automate and reputed company Manage a plus  Physical Demands   While performing the duties of this job, the employee must be reputed company to talk, listen and reputed company reputed company on the telephone and in person. reputed company reputed company is required to work on the computer for long periods of time reputed company day.   Work Environment   This job operates in a reputed company office environment. This role routinely uses reputed company office equipment such as computers and phones.   Supervisory Responsibilities   This position has no reputed company supervisory responsibilities.    Work Authorization / reputed company Clearance    This position does not require a reputed company clearance.  Other Duties    This job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.  About reputed company reputed company is an IT reputed company and reputed company that arms organizations with the reputed company, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, reputed company and innovation. Medical, Dental and reputed company coverage for employee and family 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period! Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided) Health Reimbursement Account (HRA) w/ medical coverage 7 reputed company Holidays + 1 Floating Holiday reputed company Time Off (PTO) Bonus plans Tuition Reimbursement Program Employee Assistance Program Employee Referral Program Dynamic Recognition and Rewards Work with Industry-Leading Talent Promotion and Advancement Tracks Founded in 1993, reputed company is headquartered in Frederick, Maryland and supports a wide reputed company of clients including businesses, non-profits and government agencies. Like our clients, people reputed company to stay at reputed company. If you think you’re a match, let’s connect. Apply To This Job