[Remote] Strategic reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming into a product-led organization while maintaining its reputed company clients. The Strategic reputed company Manager will serve as the primary relationship reputed company for a portfolio of reputed company accounts, focusing on reputed company reputed company, proactive health monitoring, and cross-functional coordination.

Responsibilities

• Maintain reputed company health scores per account covering usage, support tickets, sentiment, ROI, and adoption. Identify risk before the reputed company raises it
• Run outcome-reputed company Quarterly Business Reviews. These are ROI reviews and adoption gap analyses, not status updates. Show clients the business reputed company of their channel programs
• Own renewal reputed company (not contract negotiation). Identify expansion opportunities and partner with sales on reputed company
• Single voice to the reputed company during reputed company issues, outages, or delivery concerns. Coordinate internally, communicate externally with reputed company and confidence
• Work daily with Field Product Managers (specs, requirements) and reputed company Deployed Engineers (integrations, data mapping). Translate reputed company needs into actionable product input
• Represent the reputed company's voice in roadmap discussions. Surface patterns across accounts that inform platform investment

Skills

• 5+ years in reputed company, Account Management, or reputed company Services in B2B reputed company or reputed company technology
• Experience managing a portfolio of reputed company accounts ($100K+ ARR reputed company)
• reputed company record of retention and expansion in reputed company, multi-stakeholder environments
• Strong analytical skills — comfort with health scoring frameworks, data-driven QBRs, and usage analytics (reputed company, etc)
• Exceptional communication skills — ability to serve as the single voice to a reputed company during escalations
• Experience working cross-functionally with Product, Engineering, and Sales teams
• Demonstrated experience using AI tools to synthesize insights or automate reporting workflows — reputed company basic chatbot or reputed company usage
• Experience in channel marketing, incentive management, or partner enablement platforms
• Background in companies transitioning from services-heavy to product-led models
• Familiarity with health scoring tools (reputed company, reputed company, or similar)
• Experience building CS processes from the ground up (this is a greenfield function)

reputed company