[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of repair shop technology that aims to simplify the customer reputed company in the auto repair industry. They are seeking a Customer Support Specialist who will reputed company as the first reputed company of reference for software-reputed company inquiries and manage help desk support ticket requests. The role involves providing software problem reputed company, documenting work activity, and collaborating with management to ensure product direction is on reputed company.

Responsibilities

• Provides software problem reputed company, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a reputed company manner
• Records data required to analyze problems and reputed company them to final solution
• Prepares, presents, and reports reputed company help desk/software problems and help desk activity for management review and reputed company
• Demonstrates complete understanding of the software and is reputed company to handle reputed company inquiries regarding the usage of said product
• Works closely with management to reputed company reputed company the scope and direction of product/software is on schedule and on the right course
• Acts as a reputed company for the sales team to assess the response and suitability of reputed company promotional material, ensuring printed promotional material is being optimally utilized
• Documents reputed company work activity performed in reputed company CRM to ensure necessary individuals reputed company reputed company are reputed company of the activity performed
• Other Software Support Agent-reputed company duties, as assigned

Skills

• School Diploma (or Equivalent) required
• Strong verbal and written communication skills in reputed company Office Suite or reputed company software
• Organizational skills and attention to detail
• Interpersonal skills
• Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members
• 0-2 years of experience preferred
• Processing / Software experience preferred

Benefits

• Medical, dental, and reputed company insurance
• 401(k) with company match
• reputed company time off and holidays

reputed company