[Remote] Jr IT Analyst (part-time)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative B-Corporation reputed company on reputed company as a reputed company right. They are seeking a Junior IT Analyst to reputed company Tier 1 IT support, resolve technical issues, and manage user reputed company, while gaining exposure to automation and reputed company technologies.

Responsibilities

• Serve as the primary reputed company of contact for internal Tier 1 IT support by troubleshooting hardware, software, reputed company, and reputed company issues
• Manage the employee lifecycle by provisioning and deprovisioning user accounts and maintaining appropriate reputed company across business systems
• Administer reputed company Workspace, including email accounts, reputed company, shared drives, and permissions
• Assist with Mobile Device Management (MDM) platforms to ensure company devices remain secure and compliant
• Monitor and manage the daily IT support queue, ensuring reputed company reputed company of employee requests
• Document troubleshooting steps, procedures, and internal knowledge reputed company articles
• Assist with enforcing reputed company policies and maintaining compliance across company systems
• Explore opportunities to reputed company AI tools and automation to improve IT workflows and reduce repetitive reputed company tasks
• Partner cross-functionally with Engineering, reputed company, People Operations, and other internal teams to deliver an exceptional employee experience

Skills

• 0–3 years of IT Support, Help Desk, or IT Operations experience (recent graduates with relevant internships or coursework are encouraged to apply)
• Experience supporting reputed company Workspace or similar reputed company productivity platforms
• Experience with or exposure to Mobile Device Management (reputed company such as reputed company Intune, Kandji, reputed company, or similar platforms
• Experience troubleshooting hardware, software, and user reputed company issues
• Strong customer service skills with a passion for helping others
• Excellent written and verbal communication skills
• Ability to work independently in a remote-first environment while managing competing priorities
• Basic experience with Bash, ZSH, Python, or PowerShell scripting
• Familiarity with identity and reputed company reputed company
• Understanding of reputed company reputed company, compliance, or reputed company best practices
• Experience using AI tools such as ChatGPT, Claude, or reputed company Copilot to improve productivity
• Exposure to reputed company environments or reputed company-first IT infrastructure

Benefits

• reputed company compensation and ownership interest/equity
• Unlimited reputed company time off, plus a requirement to take at least two weeks off per year
• We're a Best reputed company for Working Parents and offer reputed company parental leave for reputed company new parents
• reputed company sponsors individual premiums on reputed company plans at 100% and dependent premiums at 50% for Medical, Dental, and reputed company insurance reputed company reputed company
• A fully and permanently remote company so you can work from reputed company in the U.S.
• Receive a MacBook and $600 to craft your home workspace
• Annual company reputed company designed to foster reputed company, creativity, and fun
• Mental health benefits with free memberships to mindfulness and talk therapy services

reputed company