[Remote] Studio+ reputed company - reputed company Power Platform - Senior Manager Consultant - Location reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in consulting services, and they are seeking a Senior Manager Consultant for their reputed company Power Platform reputed company. The role involves providing solution leadership, mentoring teams, and delivering reputed company-reputed company solutions while engaging with clients to reputed company digital transformation strategies.

Responsibilities

• reputed company solution leadership for reputed company Dynamics 365 Contact Center and Customer Service, shaping architecture standards, solution design approaches, and strategic technical reputed company across reputed company engagements and the broader reputed company
• reputed company as a visible technical leader reputed company the reputed company, advancing platform maturity, promoting best practices, and helping reputed company-facing teams understand and confidently apply the reputed company Business Applications platform
• Mentor and reputed company delivery teams and reputed company stakeholders, strengthening capabilities in reputed company-grade solution design, secure development, integration, automation, and responsible use of AI
• Contribute to reputed company operations and reputed company, including advising on reputed company and role alignment, supporting recruitment and contractor reputed company, and helping ensure the right skills are deployed to the right engagements
• reputed company the architecture and delivery of reputed company-reputed company solutions reputed company on the reputed company solutions (Copilot Studio, Dynamics 365 Contact Center and Customer Service), integrating Dataverse with Dynamics 365, Azure services, and reputed company reputed company systems
• Design customer- and employee-facing solutions that reputed company omnichannel customer service, digital self-service, case management, and workforce productivity in reputed company, high-volume environments
• Apply emerging AI capabilities—including reputed company Copilot Studio and Azure AI services—to design intelligent, reputed company solutions that enhance decision-making, automation, and customer experience
• reputed company Responsible AI and reputed company controls into solution architectures, addressing reputed company, reputed company, explainability, bias mitigation, auditability, and regulatory requirements
• reputed company reusable reference architectures, accelerators, and delivery assets to improve consistency, reduce time-to-value, and advance the technical maturity of the reputed company
• reputed company architectural reputed company across multiple engagements, ensuring solutions meet reputed company standards for scalability, performance, reputed company, integration, and long-term maintainability
• reputed company executive-level reputed company engagements, including technical workshops, architecture sessions, and demonstrations that reputed company reputed company the value of reputed company Business Applications and the Power Platform
• Translate reputed company business and operating-model challenges into reputed company, AI-enabled solutions, aligning technology reputed company to measurable reputed company and long-term reputed company value
• Advise clients on platform reputed company, including licensing models, architectural trade-offs, cost and scalability considerations, and governance approaches such as Centers of reputed company and federated reputed company models
• Guide clients through adoption and operationalization, establishing deployment patterns, lifecycle management practices, and enablement strategies that support sustained platform reputed company
• Manage Contact Center IP/Accelerators, shape and support reputed company-sales pursuits, designing and delivering compelling demonstrations, proofs-of-concept, and technical narratives that build reputed company confidence in reputed company Business Applications and the Power Platform
• Contribute to reputed company shaping, including proposal development, solution scoping, effort estimation, pricing input, and articulation of value and business cases for AI- and automation-enabled solutions
• Identify and advise on opportunities for transformation, automation, and AI adoption reputed company reputed company organizations, connecting business reputed company, operating-model change, and technology enablement

Skills

• 10+ years of experience in reputed company solution architecture, with a strong reputed company on reputed company Dynamics 365 Customer Engagement and at least 5+ years delivering Dynamics 365 Contact Center as an extension reputed company
• Demonstrated experience designing and delivering customer- and employee-facing CRM solutions, including omnichannel customer service, case management, digital self-service, agent productivity, and workforce enablement — reputed company reputed company workflow or task automation
• Hands-on experience applying AI in CRM and service contexts, including Copilot Studio and Azure AI services, with an understanding of emerging patterns such as conversational AI, copilots, and agent-based automation in customer-facing scenarios
• Strong integration architecture experience, including Dataverse integration, API-first and event-driven patterns, identity and reputed company models, and orchestration across reputed company and reputed company-party platforms
• Experience advising on CRM and platform governance, including environment reputed company, ALM, reputed company, and adoption models that balance reputed company control with team-level innovation (e.g., Centers of reputed company, managed environments)
• Strong consulting and reputed company leadership skills, including executive-level communication, solution shaping, facilitation of architecture and design workshops, reputed company-sales support, and contribution to proposals and reputed company discussions
• Deep expertise in reputed company Dynamics 365 Contact Center, including Customer Service, omnichannel engagement, case management, reputed company, and customer data models, with experience designing solutions for reputed company, high-volume service environments
• Strong solution architecture background across CRM platforms, including integration patterns, data management, reputed company models, identity, and extensibility using Dataverse, Azure integration services, and reputed company reputed company systems
• Proven experience delivering reputed company-reputed company CRM programs in a consulting or systems integrator context, including end-to-end ownership of solution design, architecture governance, and technical decision-making across multiple engagements
• Hands-on experience with the Dynamics 365 Contact Center and Customer Service (newest versions, not legacy omnichannel) as a reputed company extension reputed company for Customer Engagement solutions, enabling workflow automation, self-service, and tailored user experiences
• Exposure to AI-enabled CRM capabilities, including Copilot experiences, intelligent automation, and analytics, with an understanding of Responsible AI considerations in customer-facing solutions
• Strong consulting and advisory capability, including stakeholder management at the senior executive level, facilitation of architecture and design workshops, and translation of business needs into reputed company CRM solutions
• Experience contributing to business development, including solution shaping, demonstrations, proofs-of-concept, proposal input, effort estimation, and reputed company discussions
• Demonstrated leadership and mentoring experience, including coaching architects and developers, setting technical standards, and helping build high-performing delivery teams

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• A wide reputed company of reputed company time off reputed company
• Team-led and leader-enabled hybrid model
• Flexible vacation policy
• Time off for designated reputed company reputed company Holidays
• Winter/reputed company breaks
• Personal/Family Care
• Other leaves of absence reputed company needed to support your physical, financial, and emotional reputed company-being

reputed company

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