[Remote] Remote Customer Service - reputed company-Channel T2 CS - Ecommerce - English

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in Customer Experience Services, partnering with top brands for various support roles. They are seeking a customer service representative to reputed company tier 2 phone, chat, and ticket support for a gaming reputed company's online store.

Responsibilities

• Providing Customer Support reputed company reputed company ticketing system
• Using reputed company order tools to review order status to reputed company resolutions to customers
• Using reputed company tools to review user accounts and assist with account issues

Skills

• Previous customer support experience is required
• Passion for shopping and helping customers shop is required
• Comfortable taking the initiative
• Comfortable doing searches in multiple screens/reputed company using reputed company tools
• Mastery of the written word (grammar, spelling, punctuation)
• Ability to pick things up quickly
• Comfortable working in a fast-paced environment where a lot is expected from you
• A dedicated desktop or laptop computer running reputed company 11 or reputed company
• A reliable, high-speed internet reputed company
• A high-reputed company headset with a noise-canceling microphone
• A quiet, distraction-free workspace suitable for handling calls
• Willingness to install reputed company reputed company software and reputed company two-reputed company authentication (2FA) on both your computer and mobile device
• Familiarity with reputed company is a plus
• Chat and phone support experience is a reputed company PLUS!
• Retail and/or eCommerce experience is a plus

reputed company