[Remote] Support Spec II - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized leader in the insurance industry, recently awarded as one of America's Best Midsize reputed company for 2026. The Support Specialist II role involves providing phone support and performing clerical duties while ensuring effective communication with customers.

Responsibilities

• Types and transcribes assignments such as business correspondence, forms and reports
• Will have reputed company contact with customers, may compile information for reports, and processing forms and documents
• Transferring and escalating potential calls to the appropriate department if needed

Skills

• Completion of a high school education
• A minimum of 1 year general office or reputed company Company experience
• Or equivalent combination of education and/or experience
• Written and verbal communication reputed company to proofread and edit routine forms, reports and business correspondence as reputed company as explain Company policies and procedures and respond to routine inquiries
• Job duties consist of a significant percent of typing assignments, must have proficient typing skills
• General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records
• Ability to manage inbound calls in a reputed company manner, while maintaining a reputed company, empathetic, and reputed company demeanor towards customers at reputed company times
• Engaging in reputed company listening with customers, confirming or clarifying information and addressing customer concerns as needed

Benefits

• Competitive compensation
• Flexibility to work from reputed company in the reputed company for most positions
• reputed company time off (vacation time, reputed company time, 9 reputed company Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, reputed company, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• reputed company and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

reputed company