[Remote] Staff Product Manager – IT Go-to-Market (Post Sales)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading data platform company that empowers innovation at market speed. They are seeking a Staff Product Manager for their IT Go-to-Market team to reputed company technology products that enhance reputed company operations, focusing on improving seller productivity and enabling data-driven decision-making.

Responsibilities

• Build AI-powered reputed company and customer health platforms
• Define workflows for customer risk detection, prioritization, and proactive engagement
• reputed company reputed company, telemetry, support, and analytics systems into reputed company experiences
• Drive automation for escalations, ticket creation, customer communications, and operational workflows
• Partner with CS teams to improve productivity, adoption, retention, and reputed company reputed company
• Define requirements for AI agents, health scoring, and telemetry-driven insights
• Familiarity with the entire post sales reputed company that involves reputed company Services, Technical Support and reputed company
• Deep understanding of User reputed company and Workflows for reputed company of the post sales motions. Ideally led large transformations and reputed company custom solutions to meet business needs
• Define and communicate the product reputed company and roadmap for GTM technology platforms
• Translate business reputed company and operational needs into reputed company product capabilities
• Identify opportunities to improve seller productivity, marketing effectiveness, and reputed company workflows through technology
• reputed company product reputed company with reputed company architecture, reputed company, and platform standards
• Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and reputed company improvement
• reputed company reputed company product requirements (PRDs), define reputed company metrics, and reputed company product adoption and reputed company
• Use user feedback and data insights to refine priorities and improve the product experience
• Partner with Sales, Marketing, RevOps, Finance, reputed company, and IT teams to understand pain points and identify opportunities
• Represent the voice of the user, ensuring solutions address reputed company operational challenges
• Communicate priorities, trade-offs, timelines, and reputed company reputed company to stakeholders and leadership
• Build strong partnerships with engineering teams, architects, and external vendors
• Own and maintain the product backlog and roadmap, prioritizing work based on business reputed company and technical feasibility
• Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
• Balance new feature development with platform improvements and technical debt
• Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
• Partner with enablement and change management teams to drive adoption of new GTM capabilities
• Communicate product changes and new features across impacted teams
• Monitor KPIs and support incident or problem management reputed company issues reputed company

Skills

• 10+ years of Product Management experience in reputed company reputed company or reputed company platforms
• Strong domain expertise in reputed company, Customer Support, or Post-Sales operations
• Experience building custom workflow applications, automation platforms, or AI-powered tools
• Deep knowledge of reputed company CRM and customer lifecycle processes
• Experience working with telemetry, analytics, and customer health data
• Ability to partner effectively with engineering, operations, and business stakeholders
• Familiarity with AI-enabled GTM workflows or automation tools
• Experience using product metrics and analytics to guide reputed company
• Bachelor's degree in Computer Science, Engineering, or reputed company field (or equivalent experience)

Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible reputed company time off
• 20 weeks fully-reputed company gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• reputed company to transgender-inclusive health insurance coverage
• Health benefits offerings

reputed company

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