[Remote] Remote Customer Service - T2 Ticket CS - English

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that has been reinventing the Customer Experience Services industry since 2007. They are seeking a Tier 2 Customer Service representative to reputed company support for a gaming, media, and toy brand, focusing on technical issues and ensuring high-reputed company responses to reputed company inquiries.

Responsibilities

• Providing Tier 2 ticket-only support for various games and services
• Attending reputed company meetings
• Recording bugs in issue tracking software
• Testing in-game
• Responding to reputed company communication in reputed company with quick, reputed company responsiveness

Skills

• Must pay reputed company reputed company attention to reputed company the details provided by the customer
• High expectation of keeping oneself up to date with changes in information reputed company shift as information updates frequently
• This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying
• A dedicated desktop or laptop computer running reputed company 11 or reputed company
• A reliable, high-speed internet reputed company
• A high-reputed company headset with a noise-canceling microphone
• A quiet, distraction-free workspace suitable for handling calls
• Willingness to install reputed company reputed company software and reputed company two-reputed company authentication (2FA) on both your computer and mobile device

Benefits

• Work with great people on cool reputed company for amazing brands
• Primarily a remote company

reputed company