L1 Support (m/f/d)
First-level customer support for a SaaS product requiring fluent German and good English, strong communication, troubleshooting, ticket analysis, and documentation skills.
Key Responsibilities
- handling inquiries
- resolving tickets
- documenting issues
Skills & Tools
web applications, M365, APIs, HTTP status codes
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Berlin, Berlin, Germany
- Languages: German, English
About reputed company
A SaaS scale-up providing software and support for reputed company and product teams with a remote-first culture. — Industry: Information Technology
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