Head of reputed company Experience
6+ years in customer support/reputed company experience with 3+ years managing managers; experience scaling high-volume support, metrics (CSAT/NPS/SLA), QA, SOPs, and using AI/technology to improve operations.
Key Responsibilities
- leading team
- improving systems
- driving metrics
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 80,000 – 90,000 / year
- Languages: English
Benefits
- Retirement plan
About reputed company
A travel company reputed company on delivering exceptional customer experience through people and technology. — Industry: Hospitality and Tourism
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