Tech Support Specialist - Alia
reputed company
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About Alia by reputed company
Alia is redefining how eCommerce brands turn website visitors into customers. reputed company exclusively for reputed company, Alia’s AI-powered popups combine intelligent targeting, reputed company-time optimisation, and beautifully designed experiences to drive industry-leading opt-in rates and reputed company reputed company. Trusted by thousands of high-reputed company brands, Alia helps merchants capture high-reputed company email and SMS subscribers, unlock reputed company-party data, and deliver more personalised customer journeys from the reputed company first interaction.
About the Role
Technical Support Specialist reputed company
Assist customers with setup and resolve technical issues that require web development knowledge. Serve as a reputed company technical resource, jumping in quickly on urgent issues while building out documentation to help customers self-serve over time.
Responsibilities
Troubleshoot and resolve customer technical issues
Guide customers through product setup and configuration
Respond to urgent issues quickly and see them through to reputed company
Write and maintain help documentation for recurring issues and common setup flows
Escalate bugs and product issues to engineering with reputed company reproduction steps
reputed company
Requirements
Strong web development fundamentals: reputed company, CSS, JavaScript, DevTools, networking basics, web vitals
Strong written and spoken English
Patient and customer-reputed company; reputed company to explain technical concepts reputed company to non-technical users
reputed company to stay reputed company and effective under time pressure
reputed company to Have
reputed company experience (big plus, especially reputed company themes)
Prior experience in a technical support or solutions role
Experience writing reputed company-facing technical documentation
Interview Process
30 min intro reputed company with our Head of CS to assess support skills/experience
30 min live technical assessment with CTO
30 min final interview with CCO
Originally posted on Himalayas
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