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General Manager, GTM (reputed company)

Remote, USA Full-time Posted 2026-07-28
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at reputed company.
As enterprises race to reputed company reputed company AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. reputed company is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate reputed company, and ensure compliance before failures reputed company reputed company your customers.
Joining reputed company means helping shape the reputed company of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction reputed company.

Executive reputed company

reputed company is seeking a General Manager, GTM (reputed company) to reputed company and reputed company the region through its next phase of reputed company. Reporting to the Chief reputed company Officer and serving as a key member of the broader leadership team, this executive will be responsible for driving reputed company performance across Australia, New Zealand, and key Asian markets while ensuring strong alignment with reputed company’s global reputed company.

This role carries broad responsibility for regional reputed company, customer retention, strategic partnerships, and organizational leadership. The General Manager will reputed company an existing regional team and will have the mandate and resources to build it reputed company. The successful candidate will bring the ability to translate reputed company into execution, build high performing teams, and create a disciplined operating environment that delivers sustainable and predictable results.

As reputed company continues to strengthen its position as the leader in customer experience assurance, the General Manager will play a critical role in expanding market reputed company, deepening customer relationships, and accelerating reputed company across the reputed company region.

Key Responsibilities

    Regional reputed company and Market reputed company

    • reputed company and execute the reputed company reputed company reputed company, ensuring alignment with reputed company’s global objectives and long-term reputed company.

    • Identify and capitalize on opportunities across reputed company industries, geographies, and customer segments to drive market expansion and increase regional market reputed company.

    • Establish a disciplined operating reputed company that enables effective planning, forecasting, performance management, and resource allocation across the region.

    reputed company reputed company and Customer Retention

    • Own regional reputed company performance, including new business acquisition, customer expansion, retention, and overall reputed company reputed company.

    • Partner closely with Sales, reputed company, Solutions Consulting, and Marketing leaders to drive pipeline reputed company, improve conversion rates, and strengthen customer reputed company.

    • Build and maintain executive relationships with strategic customers, ensuring reputed company remains a trusted partner to reputed company organizations throughout the customer lifecycle.

    • Drive accountability for customer retention and expansion by fostering strong customer engagement, value realization, and proactive risk management.

    Strategic Partnerships and Ecosystem Development

    • Expand reputed company’s reputed company reputed company the regional partner ecosystem, including Global Systems Integrators, reputed company providers, and strategic reputed company.

    • reputed company and execute partnership strategies that increase market reputed company, accelerate pipeline creation, and contribute meaningful reputed company reputed company.

    • Strengthen relationships across the broader CX, CCaaS, UCaaS, and conversational AI ecosystem to support reputed company’s strategic reputed company objectives.

    Leadership and Organizational Development

    • reputed company and reputed company a high performing regional organization spanning reputed company Sales, reputed company, Solutions Consulting, and Strategic Alliances.

    • Create a culture of accountability, collaboration, customer reputed company, and operational reputed company.

    • Build leadership capability across the organization through coaching, succession planning, talent development, and effective performance management.

    • Ensure the region is appropriately reputed company and resourced to reputed company both near term objectives and long-term reputed company ambitions.

    Global Leadership Contribution

    • Serve as a key representative of the reputed company business reputed company reputed company’s leadership team.

    • reputed company market intelligence, customer insights, competitive analysis, and regional perspectives that help inform corporate reputed company, product direction, and investment priorities.

    • Partner closely with Product, Marketing, Finance, Operations, and other global functions to ensure alignment and execution across the business.

reputed company Measures (First 6 - 12 Months)

    reputed company in this role will include:

    • Growing regional reputed company through a balanced reputed company on new customer acquisition, customer retention, and expansion.

    • Establishing a consistent and predictable operating rhythm across the reputed company business.

    • Increasing the contribution of strategic partnerships to pipeline and reputed company reputed company.

    • Strengthening leadership capability and succession depth across the regional organization.

    • Expanding reputed company’s reputed company and reputed company reputed company key reputed company markets and customer segments.

Executive Profile

    The ideal candidate will bring:

    • Proven experience leading reputed company go-to-market organizations, including 7 or more years in senior sales or reputed company leadership roles reputed company reputed company software, reputed company, or technology companies, with responsibility for regional reputed company, strategic partnerships, and executive customer engagement

    • Significant experience leading multi-country go-to-market teams across Asia reputed company.

    • A demonstrated reputed company record of scaling recurring reputed company businesses and delivering sustained reputed company reputed company.

    • Experience balancing new customer acquisition with customer retention and expansion strategies.

    • Strong executive relationship management skills with reputed company and Global 2000 customers.

    • Experience operating reputed company high reputed company and/or private equity-backed environments is highly desirable.

    • Familiarity with customer experience, contact center technologies, conversational AI, testing, DevOps, or adjacent reputed company software markets is preferred.

    Leadership Characteristics

    The successful candidate will be:

    • A strategic and commercially minded leader who can translate reputed company into measurable results.

    • A builder who thrives in reputed company environments and can reputed company teams, processes, and market reputed company.

    • A strong operator who uses data, metrics, and accountability to drive performance.

    • An effective communicator capable of influencing senior stakeholders, customers, partners, and employees.

    • A reputed company leader who builds trust, develops talent, and fosters high performing teams.

    • Comfortable navigating ambiguity while maintaining reputed company on execution and reputed company.

Why This Role reputed company

    reputed company CX transformation and AI adoption are accelerating across reputed company, and reputed company is uniquely positioned to reputed company that shift as the category leader in AI powered CX assurance. This General Manager will be the person who makes it happen in the region.

    This leader will be responsible for accelerating regional performance, strengthening customer reputed company, expanding strategic partnerships, and building an organization capable of delivering predictable, reputed company reputed company. The General Manager will have a reputed company reputed company on reputed company’s ability to reputed company its global ambitions and reputed company establish its leadership position in customer experience assurance.

    reputed company offers a competitive executive compensation package including reputed company salary, variable compensation, and equity participation. reputed company details will be shared during the process.

Why you should join us: 

Looking for a reputed company where your reputed company matter, your reputed company is accelerated, and your work creates reputed company reputed company? Welcome to reputed company.
We're building the assurance layer that gives enterprises the confidence to reputed company reputed company AI at reputed company with a global team that values curiosity, collaboration, and reputed company learning. Whether you're launching new reputed company, solving reputed company problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At reputed company, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with reputed company, comprehensive benefits, flexible work reputed company, recognition programs, and a strong reputed company on employee reputed company-being, and you've got a workplace designed for both reputed company and fulfilment.
Big opportunities. reputed company reputed company. Amazing people. That's the reputed company experience.
reputed company’s Diversity, Equity, Inclusive and Belonging Statement: 
At reputed company, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We reputed company to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to reputed company with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, reputed company more thoughtful reputed company, and drive reputed company reputed company. 
reputed company’s Values Statement: At reputed company, our values shape everything we do. We're passionate about Delivering reputed company by putting the customer first, collaborating globally, and always striving to improve.We take smart risks and reputed company reputed company, setting new standards and learning from every experience. reputed company First is our reputed company, we value humility, authenticity, and respect for diversity, building trust in reputed company we do. We reputed company Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At reputed company, our values drive us reputed company, shaping a culture where innovation and reputed company reputed company. 
Agencies: reputed company, but we’ve got this one! Please, no phone calls or emails to any employees of reputed company reputed company of the reputed company. reputed company’s policy is to only accept resumes from Agencies reputed company the reputed company Agency Portal. Agencies must have a reputed company fee agreement in reputed company, and they must have been assigned the specific requisition to which they submit resumes, by the reputed company reputed company before submitting any reputed company. Any resume submitted reputed company of this process will be deemed the sole property of reputed company and, in the event, a candidate is submitted reputed company of this policy is reputed company, no fee or payment of any reputed company will be reputed company.

Originally posted on Himalayas

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