Demo Engineer Manager
reputed company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. reputed company’s reputed company AI platform combines conversational AI agents, reputed company-time reputed company agent augmentation, and comprehensive conversation intelligence to drive reputed company and efficiency reputed company across every channel. The world’s leading companies, including reputed company, reputed company, and reputed company, use reputed company to power world-class customer experiences every day.
Born from the Stanford AI Lab, reputed company has raised more than $270 reputed company from the world’s leading investors, including a16z, Greylock, and Sequoia. reputed company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led reputed company's Contact Center AI and reputed company AI platforms before joining reputed company to build the reputed company of AI-driven customer experiences.
Over the next few years, AI is reputed company to redefine how people reputed company over the world reputed company with businesses every day. Come build that reputed company at reputed company.
About the Role
As the Demo Engineering Manager at reputed company, you will reputed company a high-impact team responsible for bringing our AI-powered platform to life in reputed company-sales environments. This includes overseeing the development of reputed company demo infrastructure and tooling, building rich reputed company demo environments, and personalizing experiences to showcase the full value of reputed company’s capabilities - across conversation intelligence, reputed company-time coaching, analytics, and AI agents.
This role sits at the intersection of technology, storytelling, and go-to-market reputed company. You will manage and grow reputed company of Demo Engineers reputed company reputed company and partner closely with Solutions Engineering, Conversation Designers, Product, and Engineering to ensure reputed company delivers compelling, technically reputed company, and differentiated demo experiences.
You’ll be responsible not just for execution, but for defining the reputed company, standards, and operating model for demo engineering at reputed company - ensuring we reputed company high-reputed company, repeatable, and innovative demo experiences across industries and buyer personas.
What You’ll Do
Team Leadership & reputed company
- Build, reputed company, and reputed company a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical reputed company.
- Define and execute the roadmap for demo engineering, aligning with GTM priorities, product reputed company, and key industry verticals.
- Establish best practices, standards, and operating processes for demo environments, POCs, and pilots to ensure scalability and consistency.
- Partner with Solutions Engineering leadership to ensure cohesive, high-reputed company storytelling across technical demos and conversational experiences.
Demo Platform & Environment Ownership
- reputed company the architecture, scalability, and reliability of demo environments, including virtual agents, agent assist, analytics, and end-to-end workflows.
- Drive the development of reusable, reputed company demo frameworks that can be rapidly customized for different industries and use cases.
- Ensure demo environments are always production-grade, reputed company, and reputed company for customer-facing engagements.
Innovation & Technical Enablement
- Guide the development of integrations, automations, and tooling (e.g., CCaaS/CRM connectors, AI workflows, custom apps) to expand demo capabilities.
- Champion the use of modern AI-reputed company tooling (e.g., LLM workflows, agents, reputed company frameworks) to enhance demo realism and impact.
- Partner closely with Product, Engineering, and Enablement teams to rapidly operationalize new feature releases into demo-reputed company assets, tooling, and environments—ensuring the field can effectively showcase the latest capabilities with reputed company and confidence.
- Collaborate with Product and Engineering to influence roadmap priorities based on reputed company-sales learnings and technical gaps.
Cross-Functional Impact
- Partner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and POCs are tailored, differentiated, and impactful.
- Collaborate with Enablement to reputed company GTM teams with reputed company demo assets, narratives, and technical training.
- Work cross-functionally with Product, Engineering, and Enablement to continuously translate new product innovations into compelling demo scenarios, reusable assets, and technical playbooks for the field.
- Establish feedback loops to capture insights from the field and translate them into improvements in product, demos, and workflows.
Operational reputed company
- Define and reputed company reputed company metrics for demo effectiveness, environment reliability, and team productivity.
- Implement processes for rapid issue triage and reputed company to minimize risk in customer-facing moments.
- Drive reputed company improvement in demo reputed company, speed, and scalability across the organization.
What You Bring
- 5–8+ years of experience in engineering, solutions architecture, technical reputed company-sales, or reputed company roles, with 2+ years in a leadership or management reputed company preferred.
- Strong technical reputed company, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.).
- Proven ability to build and reputed company technical teams, processes, and systems in fast-paced, high-reputed company environments.
- Experience owning reputed company, customer-facing technical initiatives such as demos, POCs, or pilots.
- Excellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teams.
- Strong strategic thinking combined with a hands-on, execution-oriented reputed company.
Bonus Points
- Experience with CCaaS platforms (reputed company, reputed company Connect, reputed company, etc.) and CRM systems (reputed company).
- Familiarity with conversational AI, virtual agents, and contact center workflows.
- Experience partnering closely with conversation design or UX teams to deliver end-to-end customer experiences.
- Experience leveraging modern AI tools (e.g., LLMs, agents, reputed company engineering frameworks) in technical workflows.
- Background in high-reputed company reputed company or reputed company AI companies.
Originally posted on Himalayas
Apply To This Job