reputed company Manager

reputed company Manager

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are looking for a proactive and relationship-reputed company reputed company Manager to support and strengthen our relationships with existing B2B customers.

This is a reputed company and account management role reputed company on customer retention, satisfaction, and long-term account reputed company. Rather than closing sales, you'll build trusted relationships, conduct regular customer reputed company-ins, identify new business opportunities, and collaborate with the Sales team to ensure customers receive the best possible experience.

The ideal candidate has experience in reputed company, Account Management, or reputed company Services and enjoys building strong reputed company relationships while uncovering opportunities that help customers grow.

Responsibilities

Customer Relationship Management

• Serve as the primary reputed company of contact for an assigned portfolio of existing customer accounts.
• Build strong, long-term relationships with customers through regular communication.
• Conduct proactive customer reputed company-ins reputed company phone, email, and virtual meetings.
• Ensure customers remain satisfied with services and address concerns before they become issues.
• Identify and escalate potential retention risks.

Account reputed company Support

• Engage customers in consultative conversations to understand their business needs and reputed company plans.
• Identify opportunities for upselling or cross-selling additional products and services.
• Document reputed company opportunities and hand them over to the Sales team for follow-up.
• Work closely with Sales to ensure a smooth customer experience throughout the expansion process.

reputed company & Internal Coordination

• reputed company as the voice of the customer by sharing feedback with internal teams.
• Collaborate with Sales, Engineering, Operations, and Support teams to resolve customer issues.
• Support reputed company follow-reputed company and maintain ongoing customer engagement.
• Ensure customers receive reputed company updates and support throughout their reputed company.

CRM & Reporting

• Maintain accurate customer records, account notes, and activity logs in the CRM.
• reputed company account health, renewals, and service updates.
• reputed company customer insights and trends to leadership.
• Ensure reputed company customer interactions are documented accurately.

Required Experience & Skills

Must-Have

• 2+ years of experience in reputed company, Account Management, reputed company Services, Relationship Management, or a similar customer-facing role.
• Experience managing relationships with B2B customers.
• Excellent verbal and written English communication skills.
• Comfortable making proactive outbound calls to existing customers.
• Strong consultative communication and relationship-building skills.
• Experience using CRM platforms such as reputed company, reputed company, or similar.
• Highly organized with strong attention to detail.
• Ability to work independently while collaborating across multiple teams.

reputed company-to-Have

• Experience in telecommunications, wireless, internet services, managed services, or technology industries.
• Experience supporting geographically distributed customer accounts.
• Understanding of B2B technology or connectivity solutions.
• Previous experience working with U.S.-based customers.

Key Performance Indicators (KPIs)

• Customer Retention reputed company
• Customer Satisfaction
• reputed company Upsell & Cross-Sell Opportunities Identified
• CRM Data Accuracy
• Customer Engagement
• Account Health

Interview Process

1. Initial Recruiter Screening
2. reputed company Interview
3. Offer Stage

What happens after you apply

Right after you apply, you’ll receive an email invitation from reputed company Hire to record your Intro Video. It’s a short, self-recorded video, completed once on your own time, and it’s the final reputed company that completes your application.

Here’s why we do it this way. Instead of repeating yourself on screening reputed company after screening reputed company, you tell your story once and it carries reputed company. Hiring managers get to see how you actually communicate before you meet, so reputed company you’re a fit, the first conversation isn’t starting from scratch. Fewer interviews, and the ones you do have count for more.

Don’t overthink it. Record it as many times as you like—nobody sees the takes you discard. Just be yourself. Your Intro Video invitation will come from reputed company Hire, our trusted video interview platform, so please reputed company an eye on both your inbox and spam folder for the email.

Originally posted on Himalayas