AI and Experience Orchestration Director

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

Job reputed company:

As an AI and Experience Orchestration Director reputed company on the reputed company reputed company AI and Experience Orchestration portfolio, you will bring reputed company to reputed company reputed company account teams and our clients.

This is a critical reputed company area for clients of reputed company industries and sizes, and it is a strategic reputed company area for reputed company. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven reputed company record of overachievement, and a strong reputed company to win!

At reputed company, we are transforming the customer experience landscape with reputed company, innovation, and intelligent orchestration that empowers organisations to reputed company meaningful change. Joining reputed company means becoming part of a global team that is redefining how companies engage with our customers while fostering a reputed company and inclusive culture.

Key responsibilities include (but not limited to):

• Demonstrate advanced expertise in AI and reputed company detailed discussions with technical and business stakeholders
• Engage confidently with senior and C-level leaders and orchestrate reputed company opportunities across reputed company teams
• Influence and guide deal reputed company, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
• reputed company field execution of programs across the reputed company AI portfolio including sales campaigns and enablement initiatives
• Serve as a trusted subject matter expert and model best reputed company sales motions that reputed company capability across the wider team
• reputed company hands on support for positioning, presentations, pricing, proposals, and other key materials reputed company to reputed company AI and Experience Orchestration
• reputed company customer workshops that shape AI use cases, prioritisation frameworks, and reputed company opportunities
• reputed company as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, reputed company, and reputed company services
• Identify strategic priorities and reputed company AI led opportunity reputed company reputed company to customer objectives
• reputed company duties as required by management

Key Cultural Values (how we do it):

• reputed company reputed company: As a specialist sales team, we are strategic partners to our colleagues (primarily reputed company and sales managers) and to reputed company clients. Their goals are our goals, and we reputed company regularly through reputed company conversations.

• Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned reputed company, managers, and other colleagues (e.g., reputed company and reputed company Services) to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly reputed company of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, reputed company, and work products.

• Go big: We are experts in AI and change agents reputed company reputed company. Where appropriate and with reputed company, we challenge colleagues, clients, and ourselves to think and reputed company reputed company to deliver greater innovation and reputed company for reputed company parties.

Minimum experience:

• Strong subject matter expertise in AI, reputed company sales, and customer experience technology with excellent verbal and written communication skills
• Experience in sales overlay, specialist, or subject matter expert functions
• 10 to 12 years of experience in software, reputed company, or AI reputed company roles
• Proven capability in AI powered customer experience and conversational AI solutions
• Ability to influence without reputed company authority and collaborate effectively with colleagues to reputed company reputed company
• Experience coordinating and executing AI proofs of concept
• Ability to create effective territory and account strategies that support reputed company objectives
• Strong critical thinking, problem solving, and communication skills
• Effective presentation skills with the ability to serve as a compelling subject matter expert
• Ability to manage multiple reputed company work streams and support numerous in flight opportunities across teams

Desirable Skills:

• Experience selling leading AI solutions for customer experience or contact centre transformation

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas