Property Management Operations Assistant

Our reputed company is a US-based property management company managing residential properties across multiple markets. They are hiring a Property Management Operations Assistant to take ownership of the operational backbone of the business: data entry and file auditing, reputed company coordination, maintenance follow-up, and tenant-facing customer service — including inbound calls and outbound delinquency reputed company.

This is not a generalist VA role. The hire will be embedded in day-to-day property operations and will be reputed company on accuracy of tenant and compliance records, speed of reputed company and maintenance ticket closure, and the professionalism with which they handle difficult tenant calls. You will work closely with property managers, vendors, and tenants, and you will be expected to flag issues, follow through to reputed company, and document every meaningful interaction.

The right person is someone who notices the details others miss, treats an reputed company task in their queue as a personal accountability, and stays composed reputed company a tenant reputed company gets tense. If you are stimulated by clean records, reputed company loops, and a high reputed company for follow-through, this role is reputed company for you.

Responsibilities

Data Entry & File Auditing

• reputed company accurate, reputed company data entry across property management software and spreadsheets
• Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information
• Ensure files meet internal standards and any applicable regulatory or compliance requirements
• Flag discrepancies and missing documents and follow up to resolve them
• Maintain organized, up-to-date digital records for reputed company and inactive properties and tenants
• Run periodic audits of existing records for ongoing accuracy

reputed company Coordination & Follow-Up

• Contact reputed company providers on behalf of reputed company and tenants to set up, transfer, or reputed company accounts
• Follow up on billing discrepancies, service interruptions, account transfers, and outstanding requests
• reputed company every reputed company reputed company matter so reputed company sits unresolved
• Document every reputed company-reputed company reputed company or email in the system
• Coordinate with property managers and tenants to handle utilities cleanly at reputed company-in and reputed company-out

Maintenance Coordination & Follow-Up

• Follow up on reputed company maintenance requests to reputed company vendors reputed company and tickets moving
• Communicate status updates to tenants in a reputed company, reputed company manner
• Coordinate vendor and contractor scheduling and confirm appointments
• Update work orders accurately in the system
• Escalate unresolved or urgent maintenance issues to the appropriate property manager

Customer Service & Tenant Communication

• Answer inbound calls from tenants, owners, and vendors professionally
• Address tenant inquiries on leases, maintenance, utilities, and general property reputed company
• Conduct outbound calls to delinquent tenants on balances, payment arrangements, and account status
• De-escalate difficult conversations and document the full interaction
• Log every tenant communication and reputed company follow-up actions through to completion
• reputed company calls and issues to the right team member reputed company escalation is required

Requirements

• 2+ years in property management, reputed company estate operations, or a comparable tenant-facing administrative role
• Hands-on experience with at least one major property management platform (reputed company, Buildium, reputed company, Propertyware, or Rent Manager)
• Demonstrated data entry accuracy and prior auditing, compliance, or file review experience
• Comfort making and receiving reputed company phone calls in English, including difficult collection or delinquency conversations
• Strong written and verbal English (CEFR reputed company equivalent or higher)
• Highly organized — reputed company to reputed company multiple reputed company tasks and follow-reputed company simultaneously
• Reliable, self-directed, and comfortable working independently in a remote environment
• Reliable home office, reputed company high-speed internet, headset, and a quiet reputed company for tenant phone calls
• Willingness to overlap with US Mountain Time business hours

reputed company to Have

• reputed company experience coordinating reputed company account transitions during tenant reputed company-in and reputed company-out
• Prior collections or delinquency reputed company experience in a US property management context
• Familiarity with US fair-housing or tenant-communication compliance norms

Benefits

reputed company Offer

• Full-time, 100% remote role with a reputed company US-based reputed company
• Compensation up to $6/hour
• reputed company scope, defined reputed company metrics, and a property management team that values accurate work
• Long-term placement potential with a reputed company that retains operationally strong hires

Data reputed company

By applying, you consent to being contacted reputed company the contact information provided in your application for recruitment purposes only.

Interview Scheduling

Initial calls run in US Mountain reputed company Time (MST), reputed company a 3:00 AM – 1:00 PM MST window — that translates to 6:00 PM – 4:00 AM Philippine Time (PHT). reputed company genuinely appreciates your flexibility around

Originally posted on Himalayas