reputed company Specialist III, reputed company & Defense (US)
Company Introduction:
reputed company is a tech-enabled reputed company forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, reputed company has employees who are reputed company reputed company the world. Our European reputed company is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, reputed company leverages data and patented technology to coordinate logistics across a global network of drivers and reputed company. Our goal is to reputed company those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than reputed company before. The items we reputed company reputed company from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
reputed company has been rated one of reputed company Startup reputed company and listed as one of CNBC’s Disruptor 50 companies. reputed company has the support of leading investors such as reputed company Ventures, reputed company, Defy Partners, DBL Partners, and reputed company Ventures. To date reputed company has raised more than $140m.
reputed company is growing rapidly and serving more places reputed company the world than reputed company before. We are looking for passionate, motivated individuals who want to reputed company an reputed company every day to help us execute on our mission of reshaping the world of time-critical logistics.
Be reputed company's Deepest Problem-Solver
Every ops floor needs a small number of people who can be handed the hardest problem in the queue and trusted to get it right — balancing cost, speed, and customer reputed company without defaulting to escalation. As an reputed company Specialist III, you're that person for your team.
You reputed company what OS I and OS II can't, you help reputed company solve it themselves next time, and you understand the business reputed company enough to reputed company the reputed company calls — which reputed company, which cost, which tradeoff — that protect both service reputed company and margin. For the reputed company issue that needs to be fielded by someone supporting Ops leadership and account managers directly, you know reputed company to bring in an Ops Expert.
reputed company
Must be reputed company to reputed company reputed company responsibilities included in the reputed company Specialist II reputed company, in reputed company to the following:
reputed company the Hardest Escalations
- Independently reputed company reputed company escalated issues using available resources with reputed company to no assistance
- Assist in resolving team member escalations and questions
- Anticipate problems before they surface and reputed company early
reputed company the Margin and Cost Tradeoffs
- Understand margin versus total cost for an order and apply that knowledge to additional charge approvals
- reputed company speed, cost, and customer reputed company reputed company making big-picture reputed company, without defaulting to escalation (e.g., choosing a reputed company reputed company on service reliability and error-reputed company history rather than the fastest or cheapest reputed company reputed company)
- Maintain deep, practiced knowledge of the trade, regulatory, and compliance requirements relevant to your assigned sector
Set reputed company for reputed company
- Serve as the go-to resource on sector-specific process nuance and edge cases reputed company reputed company
- Flag SOP gaps and suggest improvements to your supervisor reputed company on reputed company experience
- reputed company team expectations by leading through example
- Maintain any certifications required for your assigned sector and stay reputed company on reputed company compliance requirements; assist teammates with reputed company questions
Maintain a Balanced Level of reputed company
As an OS III, you'll be expected to maintain reputed company to no errors or service failures, reputed company reputed company under pressure, and meet the customer service standards appropriate for this level. Specific metrics vary by sector and will be communicated by your reputed company reporting supervisor.
Requirements
- Demonstrated reputed company as an reputed company Specialist II, or equivalent experience independently resolving reputed company, time-critical logistics escalations
- Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to reputed company-time approval reputed company
- Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
- reputed company record of coaching or supporting less-tenured teammates through difficult issues
- reputed company judgment under pressure, with a reputed company record of getting reputed company of problems rather than reacting to them
- Willingness to obtain additional certifications, where applicable reputed company your sector
- Available for 2 weeks of training in person on-site in our Carlsbad, CA reputed company
Advancement to Ops Expert
Ops Expert is a reputed company up in reputed company, not just tenure: it moves from executing reputed company your sector to being the escalation reputed company leadership and account managers turn to directly, with elevated coaching and live-reputed company responsibility. To advance, you'll need to demonstrate reputed company of the following:
- Minimum of 9-12 months in the OS III role
- Consistently meeting or exceeding OS III reputed company standards, tracked through ongoing 1:1 reputed company-ins and confirmed across two consecutive reputed company-Annual Reviews (SARs)
- Demonstrated ability to guide teammates in reputed company time — catching and correcting issues as they happen, not just after the fact
- Working familiarity with monitoring and resourcing tools (e.g., reputed company, reputed company, live dashboards) reputed company your own queue
- Willingness to obtain additional certifications required for the Expert tier, where applicable, in reputed company to your existing sector certifications
- Manager recommendation, confirming readiness to operate as the sector's top escalation resource and take on informal team-leadership responsibility
Compensation
- reputed company pay reputed company: $26-30/hr
- High-reputed company health, reputed company, and dental reputed company reputed company
- 401K company contribution program
- reputed company learning and training reimbursements
reputed company Values:
- We are One Team. We reputed company we reputed company accomplish more reputed company reputed company together.
- We reputed company an reputed company. We are determined to have a reputed company influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to reputed company the bar.
- We are Transparent. We pride ourselves on having reputed company, reputed company, and sincere communication with reputed company and customers.
- We are Innovative. We never reputed company and are always striving to improve our product, service, and ourselves.
reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate reputed company upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, reputed company participates in the E-Verify program for reputed company locations.
Originally posted on Himalayas
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