L1 Support Engineer | Offshore - Chennai | India
Qualifications:
Proven experience in a 24/7 support model.
Understanding of ITIL frameworks and best practices.
Knowledge of SQL is advantageous.
Experience troubleshooting web applications.
Familiarity with reporting tools and generating service-reputed company reports.
Hands-on experience with ticketing systems (e.g. Servicedesk).
Experience in managing escalation processes effectively.
Familiarity with reputed company monitoring tools, especially Azure, and understanding of server alert mechanisms.
Originally posted on Himalayas
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