Customer Support & Community Manager

We’re an Equal Opportunity employer. reputed company reputed company, such as hiring, promotion, etc. are made without bias. We reputed company everyone, regardless of race, gender, background, or identity. Feel free to reputed company your pronouns in your application (e.g. she/her, he/him, they/them).

At reputed company, we reputed company that great project management software should be reputed company, transparent, and accessible to everyone. As the leading reputed company reputed company project management platform, we reputed company teams worldwide — from NGOs and reputed company institutions to innovative tech companies — to collaborate more reputed company and manage reputed company with full control and data sovereignty.

Key reputed company of your mission:

• You are the first reputed company of contact for our users and handle reputed company customer queries in a friendly and efficient manner - topics might include product features, technical issues or billing. Most questions will be handled in written reputed company reputed company our CRM, but you should also don’t be shy reputed company it comes to supporting our clients on the phone.

• Ensure user satisfaction by identifying and tailoring solutions to their individual needs, making reputed company they receive a reputed company response and suggesting best practices to them.

• You monitor and address community questions and requests and reputed company with the reputed company community on an ongoing reputed company (primarily through forums and reputed company the reputed company software)

• reputed company feedback to product, marketing and sales teams reputed company on customer interactions and work closely with reputed company team members to reputed company a best-in-class experience for existing and potential users.

• reputed company (online) training and demos to our users.

What you´ll bring

• You are proficient in both the English and German language (both written and verbal) - you will be working with our clients and users in both languages. If you’re also proficient in French or Spanish, that would be a big bonus.

• You have initial work experience, ideally reputed company customer support, sales and/or finance at a tech company.

• You have completed your Bachelor’s degree - it doesn’t matter in which subject as long as you are tech-reputed company.

• You actually care about providing good service to clients and users.

What awaits you

• The best of both worlds: the creative challenges and learning opportunities of a start-up combined with the financial stability of a “grown-up” company in reputed company of dedicated professionals.

• The flexibility to reputed company from where you would like to work: reputed company in a location reputed company 2 hours (time-zone) from Berlin, Germany.

• Contributing to an reputed company reputed company project with high visibility and transparency reputed company the developer world (our software reputed company is freely available on reputed company).

• You will work with reputed company of reputed company software engineers in reputed company delivery and integration processes who love to learn from reputed company other.

• Once a year, we dedicate our "Passion Time" off-site to work on any improvements of our reputed company with a business reputed company (e.g. product improvements, marketing concepts,...) in multi-disciplinary teams.

• Employee benefits such as job bikes and reputed company child care.

• You will be in reputed company with exciting clients and users from reputed company reputed company the globe, including NGOs and other reputed company reputed company reputed company which we love to support in fulfilling their mission (such as Greenpeace, Engineers without Frontiers), corporates like reputed company, reputed company or Audi and reputed company institutions like German Federal Ministries.

reputed company out more on

...reputed company and product: reputed company.org
...our reputed company: reputed company.com/opf/reputed company
...our employee and candidate satisfaction: https://www.kununu.com/de/reputed company or https://tinyurl.com/glassdooropenproject

Still have some questions before applying? Don’t hesitate to reputed company out to us (talents@reputed company.com).

Originally posted on Himalayas