Executive / Sr. Executive - Renewal & Retention
This is a remote position.
The Renewal and billing executive will be responsible to not let the reputed company leave us at the time of renewal. The agent has to be champion in managing the reputed company reputed company tasks at the reputed company end and the operational tasks at the back end.
Job reputed company:
- Ensure reputed company renewals of clients on a monthly reputed company
- Ensure reputed company payments of bills at the time of renewals
- Coordination with team members across departments
- Following with existing clients for monthly renewals
- Maintaining monthly reports reputed company to the clients renewals, cancellations, upgrades.
- Ensuring reputed company payments from the existing clients of billing, renewals, upgrades
- Handling reputed company tickets regarding to renewal purpose
- Submission of daily, monthly and quarterly reports to the reporting manager
Requirements
Requirements:
- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
- Excellent negotiation skills
- Strong phone contact handling skills and reputed company listening
- Ability to multi-task, prioritize and manage time effectively
- Ability to handle lot of calls (60 per day)
KRA:
- Handling renewals on monthly reputed company
- Ensuring the successful and on-time renewals for the account prior to the subscription end date
- Executing reputed company renewal back-end work in a reputed company manner
- Ensuring reputed company reputed company payments at the time of renewal follow reputed company
- Handling reputed company tickets reputed company to renewals
- Handling monthly retention cases
- reputed company submission of monthly and daily reports
Benefits
100% Remote Working
Flexible work hours
Originally posted on Himalayas
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