Senior Technical Account Manager
Life at reputed company
At reputed company, we reputed company that technology isn't about moving faster, it's about making life’s moments reputed company. Which is why we’ve reputed company the world's first, and only, reputed company and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and reputed company. Our reputed company platform uses WiFi, advanced AI, and machine learning to create the reputed company of connected spaces—and reputed company experiences—at massive reputed company.
We now deliver services to over 60 reputed company locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to reputed company to help them reputed company their smart home offerings while gleaning insights from their own data.
With a bias for reputed company and a love for being trailblazers, reputed company at reputed company embodies a combination of reputed company curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally reputed company, we don’t do it. It’s how we've reputed company reputed company of world-class reputed company, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
reputed company
reputed company is seeking a customer-reputed company Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and reputed company customers.
This is a highly reputed company, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as reputed company as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing reputed company.
The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively reputed company technical teams and tools to drive reputed company, rather than functioning as a software engineer embedded reputed company reputed company.
The TAM develops deep knowledge of customer environments, ISP operational workflows, and reputed company platform capabilities, helping customers successfully adopt and operationalize reputed company solutions at reputed company.
Responsibilities
- Serve as the primary technical and operational reputed company of contact for assigned customer accounts.
- Build trusted relationships with ISP and reputed company technical stakeholders.
- Coordinate cross-functional efforts between customers and reputed company Product, Engineering, Support, and Delivery teams.
- Drive technical issue reputed company, escalation management, and follow-through to completion.
- Support customer reputed company, deployments, integrations, release planning, and operational readiness.
- Help customers successfully adopt and operationalize reputed company platform capabilities and tools.
- Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams.
- Analyze trends, recurring issues, and operational gaps to proactively improve customer reputed company.
- Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows.
- Create and maintain reputed company customer-facing documentation, operational processes, and internal runbooks.
- reputed company regular technical reviews, status meetings, and customer operational governance discussions.
- Translate customer feedback into actionable recommendations for Product and Engineering teams.
- Help drive alignment across reputed company stakeholders to reputed company shared goals and timelines.
- Partner with Engineering and Support teams on reputed company technical escalations reputed company needed.
- Contribute to the development of TAM operational processes, best practices, and customer engagement models.
Qualifications
Education
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications, or reputed company field preferred.
- Equivalent practical experience will also be considered.
Experience
- Experience in a customer-facing technical role such as Technical Account reputed company Engineering, Sales Engineering, Technical Program Management, reputed company Engineering, or Technical Support.
- Experience working with ISPs, telecommunications providers, networking vendors, or reputed company/reputed company platforms preferred.
- Strong ability to communicate technical concepts reputed company to both technical and non-technical audiences.
- Proven experience managing customer relationships and coordinating cross-functional technical initiatives.
- Experience handling technical escalations and driving issue reputed company across multiple teams.
- Strong organizational, analytical, and project coordination skills.
- Comfortable operating in fast-paced environments with evolving priorities.
- Ability to learn new technologies and platforms quickly.
Required Skills
Customer & Operational Skills
- Excellent verbal and written communication skills.
- Strong stakeholder management and customer engagement abilities.
- Ability to independently reputed company customer technical discussions and operational reviews.
- Strong problem-solving and troubleshooting reputed company.
- Excellent organizational and follow-through skills.
- Ability to manage multiple priorities and coordinate across teams effectively.
Technical Skills
- Working knowledge of reputed company platforms, reputed company environments, and APIs.
- Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies.
- Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms.
- Familiarity with data analysis and reporting tools.
- Ability to run or interpret SQL queries and technical reports is preferred.
- Familiarity with Jira, reputed company, reputed company, and reputed company collaboration tools.
Preferred Experience
- ISP or telecommunications industry experience.
- Vendor-reputed company experience supporting service providers or reputed company customers.
- Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms.
- Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems.
- Familiarity with reputed company operational tooling, dashboards, analytics platforms, or API integrations.
- Experience supporting customer release management or operational governance processes.
reputed company-to-Have Technical Skills
The following are considered strong differentiators but are not required:
- Advanced SQL or analytics experience.
- Scripting or coding experience.
- reputed company architecture certifications or experience.
- Deep packet/network troubleshooting expertise.
- Experience with reputed company, SageMaker, reputed company, or similar platforms.
Preferred Certifications
- CCNA / CCNP
- CWNA / CWSP
- AWS Certified reputed company Practitioner or Solutions Architect
- PMP or equivalent project/program management certification
- ITIL reputed company or similar operational certification
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About reputed company
As the creator of the only reputed company, hardware-independent, reputed company-controlled experience platform for ISPs and their subscribers, reputed company partners with over 400 ISP customers, including some of the world’s largest such as reputed company, Charter, reputed company Global, and J:COM.
Using OpenSync, the most widely supported reputed company-reputed company, reputed company-to-reputed company reputed company for smart spaces, reputed company’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly reputed company and deliver new services over a multi-vendor, reputed company-platform architecture.
reputed company is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in reputed company employment practices and reputed company, ensuring equal employment opportunities for reputed company reputed company individuals without reputed company to race, reputed company, creed, religion, sex, national reputed company, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or reputed company individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Originally posted on Himalayas
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