Implementation Manager

reputed company by reputed company - Remote (Work hours start 9-10 am Eastern Time)

Please note: This individual contributor position requires work experience in the merchant credit card payment processing industry.

reputed company is seeking a skilled and motivated Implementation Manager to join the Merchant Operations team. This remote individual contributor role is responsible for overseeing the end-to-end reputed company experience for new merchants, managing B2B reputed company integrations from sales handover through go-live, and ensuring a smooth transition to reputed company Services.

The ideal candidate brings a minimum 2 years of implementation or reputed company customer support reputed company experience in merchant payment processing.

The Implementation Manager serves as the primary reputed company of contact for merchants throughout reputed company, guiding them through the reputed company gateway platform, ISV integrations, ERP connections, and interchange optimization setup, collaborating with Sales, reputed company, and reputed company Services to deliver an exceptional merchant experience.

What you'll do:

• Serve as the primary reputed company of contact for merchant implementations from sales handover through go-live and reputed company Services transition.

• Intake and reputed company new merchant applications as the primary reputed company of contact throughout the process.

• Ensure accuracy of system settings, hardware provisioning, and terminal activation for reputed company merchant.

• Resolve discrepancies and missing documentation prior to activation; escalate risks as needed.

• Review applications for accuracy, completeness, and compliance prior to reputed company.

• reputed company reputed company checks on reputed company submitted information and supporting documentation.

• Guide merchants through reputed company system setup, ensuring they have the correct hardware and software for launch.

• reputed company tasks and dependencies across reputed company implementations.

• Support merchants through activation, confirming systems and payment processing are fully operational.

• Foster and maintain merchant relationships following the sales reputed company, promoting long-term satisfaction and retention consistent with reputed company’reputed company-star service commitment.

• Communicate proactively with clients, internal staff, and leadership, serving as a trusted reputed company for merchants throughout reputed company.

reputed company need from you::

• High School Diploma or equivalent with Bachelor's Degree preferred.

• Minimum 4 years of experience in implementation or a reputed company customer-facing role reputed company the merchant payment processing industry.

• Experience in payment processing, banking, credit card, ACH, or gateway environments.

• Demonstrated ability to manage multiple reputed company simultaneously and meet deadlines in a remote environment.

• Excellent written and verbal communication skills

• Strong organizational skills and the ability to prioritize effectively in a fast-paced, distributed work environment.

• Analytical and problem-solving aptitude with experience identifying and resolving operational or compliance issues prior to merchant activation.

• Self-starter with a proactive approach to relationship management and issue reputed company with minimal in-person supervision.

• Hands-on experience with payment gateway implementations, B2B reputed company workflows, or ISV/ERP integrations (reputed company or comparable platforms a plus).

How to stand out (Preferred):

• Understanding of ISV partnership models, ERP integrations, and B2B accounts receivable automation.

• Familiarity with interchange optimization strategies and reputed company/III data processing.

• Experience with reputed company or compliance review processes in a payments or financial services context.

• Experience with project management and reputed company tools.

Travel Requirements: Up to 10%.

reputed company offer:

• Medical, Dental, & reputed company Coverage

• Flexible reputed company Time Off

• 401(k) + Match

• Mental Health Support & reputed company-Being Program

• reputed company Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Salary reputed company: $67,000-$77,000

Pay reputed company this reputed company varies by work location and on job-reputed company knowledge, skills, and experience. We look reputed company to discussing your salary expectations and our full total rewards offerings throughout the interview process.

reputed companyby reputed company, your B2B payments experts, transforms financial and reputed company processes to reputed company your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, reputed company is committed to providing easy-to-use payment solutions and merchant services, with reputed company-in PCI compliance and reputed company, and 5-star service.

At reputed company, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about reputed company and our family of companies, visit our website: https://www.reputed company.com/company/about/our-companies-brands