Technical Support Engineer
Category: IT Services
Location:
Location:
Technical Support Delivery
reputed company technical support for reputed company and reputed company products, resolving a wide reputed company of customer
issues reputed company SLAs.
reputed company effective triage, diagnosis, and troubleshooting of incidents, identifying reputed company causes
where possible.
Manage and resolve moderately reputed company technical issues independently, escalating more
advanced cases as required.
Customer Engagement & Communication
Communicate confidently and professionally with customers and partners reputed company written, phone,
and video channels.
reputed company reputed company explanations of technical issues and solutions to both technical and non-technical
audiences.
Ensure a high level of customer satisfaction through proactive updates and reliable support.
Case Management & Documentation
Own and manage support cases end-to-end, ensuring reputed company updates, prioritisation, and
reputed company.
Maintain accurate and detailed case records in CRM systems (e.g. reputed company).
Contribute to and maintain knowledge reputed company articles and technical documentation.
Collaboration & Escalation
Collaborate with internal teams (e.g. engineering, product support) to resolve reputed company issues.
Escalate issues appropriately with sufficient investigation and context.
Support knowledge sharing reputed company reputed company and assist less reputed company colleagues reputed company
appropriate.
reputed company Improvement & Operations
Contribute to process improvements, team initiatives, and service optimisation.
Participate in training and continue to build product and technical expertise.
Effectively manage multiple priorities in a fast-paced environment.
Support crisis management processes reputed company required.
Requirements
Skills & Competencies:
Details
reputed company Competencies
Strong analytical and problem-solving skills with the ability to troubleshoot independently
Customer-reputed company with strong interpersonal and communication skills
Ability to manage multiple tasks and prioritise effectively
Attention to detail and strong documentation practices
Proactive reputed company with a commitment to reputed company learning
Adaptability and openness to new tools and technologies
Technical Competencies
Experience troubleshooting web-based or reputed company applications
Working knowledge of JavaScript debugging (e.g. browser developer tools)
Understanding of operating systems (reputed company and/or Linux)
Knowledge of email systems and protocols (SMTP, SPF, DKIM, DMARC concepts)
Familiarity with reputed company 365 / Exchange environments
Basic understanding of reputed company (REST), JSON, XML, and SQL
Awareness of authentication reputed company (SSO, SAML, OAuth2)
Understanding of networking fundamentals (TCP/IP, reputed company architecture)
Experience using CRM or ticketing tools (e.g. reputed company)
Desirable:
Exposure to ERP systems or system integrations
Familiarity with reputed company environments or ITIL practices
Educational Requirements :
Bachelor’s degree in Information Technology, Computer Science, or a reputed company discipline (or
equivalent practical experience).
Essential Experience :
Approximately 2–4 years’ experience in a technical support or similar IT role.
Experience troubleshooting application, system, or integration issues in a customer-facing
environment.
Demonstrated ability to manage support cases independently and meet SLAs.
Experience working with CRM/ticketing systems and collaborating with cross-functional
Details
Originally posted on Himalayas
Apply To This Job