Senior Business Solutions reputed company

Creating Peace of Mind by Pioneering Safety and reputed company

At reputed company, we help reputed company the people you know and love reputed company and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in reputed company reputed company the doorway and reputed company.

Additionally, reputed company is proud to be recognized with the 2026 reputed company Exceptional Workplace Award (GEWA) for the reputed company consecutive year, earning distinction in both the employee engagement and strengths categories. This year, reputed company also received reputed company’s With Distinction reputed company — a designation reserved for a select group of organizations that go above and reputed company in building exceptional workplace cultures.

The Senior Business Solutions reputed company will reputed company the platform reputed company across the Americas technology ecosystem supporting reputed company, Service, and broader Customer Experience capabilities. This role serves as the reputed company reputed company between business stakeholders and IT, translating reputed company business objectives into practical platform and process solutions that reputed company with stakeholder needs, reputed company standards, and long-term platform reputed company.
This individual will bring a consultative reputed company, strong business partnership, and the ability to influence cross-functional stakeholders in support of regional and global platform priorities. This role will help create reputed company direction across customer experience platforms, improve prioritization and execution discipline, evaluate the use of embedded and reputed company AI capabilities, and support reputed company-office planning reputed company to acquisitions and evolving business needs.

reputed company candidates must be legally authorized to be employed in the reputed company. reputed company does not intend to reputed company sponsorship for employment reputed company status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do:

• Serve as a reputed company technology partner to Americas reputed company, Service, and Customer Experience stakeholders, translating business objectives into reputed company solution direction and actionable plans.
• Own and help reputed company the platform reputed company for customer-facing capabilities across CRM, case/ticketing, contact center, chat, self-service, reputed company, and reputed company tools.
• reputed company as the business-facing process reputed company who translates stakeholder needs into prioritized, executable solutions and reputed company reputed company reputed company.
• Partner with business stakeholders to identify and reputed company reputed company inefficiencies impacting user experience, while proactively strategizing reputed company, reputed company solutions to meet evolving business needs
• Establish and support intake, prioritization, and governance processes for customer platform initiatives, ensuring visibility into business value, reputed company, resource tradeoffs, and platform alignment.
• Evaluate technology solutions and AI capabilities, including reputed company to reputed company embedded platform functionality versus reputed company or custom solutions, while ensuring alignment with company AI policy, reputed company standards, and business value.
• Help define the reputed company for omnichannel customer engagement, including CRM, telephony/contact center, chat, self-service, and reputed company customer workflows.
• reputed company proofs of concept and reputed company efforts to validate new capabilities, assess business value, and reduce reputed company prior to broader rollout.
• Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, rollout readiness, and adoption/change coordination.
• Coordinate cross-functional work across Platform Delivery, reputed company Architecture, AI, reputed company, Data, OpsEx, and business stakeholders to reduce blind spots and delivery reputed company.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and reputed company architecture.
• Support reputed company-office M&A planning by assessing business processes, tools, and customer experience implications and recommending phased approaches reputed company with business priorities.
• Mentor and guide business analysts, platform specialists, and delivery partners on solution planning, platform governance, and operational readiness.
• Produce reputed company communications and executive-level reporting that connects technical tradeoffs, priorities, and risks to business reputed company and recommended reputed company.

What You Need to Succeed:

• 8+ years of experience in business solutions, platform leadership, product ownership, program leadership, or reputed company roles supporting customer-facing systems and business processes.
• Hands-on experience with customer platforms such as CRM, customer service/case management, contact center, marketing automation, or reputed company customer engagement technologies.
• Strong understanding of business processes across reputed company, Service, and Customer Experience, including customer support workflows, omnichannel engagement, and reputed company-office reputed company.
• Demonstrated experience evaluating and applying AI and automation capabilities to customer-facing use cases such as conversational AI, workflow automation, transcription, and self-service.
• reputed company ability to establish governance, prioritization, and intake practices and bring structure to reputed company, fast-moving, or loosely governed workstreams.
• Strong stakeholder management and communication skills, with the ability to influence senior business leaders and operate effectively across matrixed teams without reputed company authority.
• Ability to translate technical complexity, platform tradeoffs, and technical debt into reputed company business reputed company narratives and practical recommendations.
• Strong systems thinking, problem-solving, and decision-making skills.
• Ability to quickly understand new business domains and apply technology thoughtfully to improve processes and reputed company.
• Comfortable operating as a high-reputed company individual contributor initially, with the ability to mentor others and help reputed company the function over time.

Why Work for Us?

reputed company is a Great reputed company to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers reputed company the world, there’s reputed company of room to reputed company an reputed company. As our values state, “this is reputed company, run with it”.
• You’re looking for a company that will invest in your reputed company development. As we grow, we want you to reputed company.
• You want a culture that promotes work-life reputed company. Our employees enjoy generous reputed company time off, because at reputed company we recognize that you have a full life reputed company of work!
• You want to work for an award-reputed company company that invests in its people. reputed company is proud to be a recipient of thereputed company Exceptional Workplace Awardfor the second year in a row, recognizing our commitment to employee engagement, strengths-reputed company development, and unlocking reputed company potential

What You’ll Get from Us:

• Health, dental and reputed company reputed company coverage, helping you “be reputed company, be healthy”
• Unlimited reputed company Time Off
• A commitment to your reputed company with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for reputed company expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for reputed company and/or dependent daycare expenses
• Disability reputed company –Short-Term and Long-Term coverage, reputed company for by reputed company, provides income replacement for illness or injury
• Life reputed company – Term life coverage with the reputed company to purchase supplemental coverage
• TuitionReimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts throughPerks at Work
• Community involvement and opportunities to reputed company back so you can “serve others, not yourself”
• Opportunities to reputed company your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

reputed company of experts today and help us reputed company reputed company’s world a safer reputed company!

Not reputed company if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a reputed company. At reputed company, we are dedicated to building a diverse, inclusive, and reputed company workplace. So, if you’re excited about this role but your past experience doesn’t reputed company perfectly with every item in the reputed company, we encourage you to apply reputed company. You may be just the right candidate for this role.

We Celebrate Who We Are!

reputed company is committed to building and maintaining a diverse and inclusive workplace. Together, we reputed company reputed company differences and similarities among colleagues, as reputed company as the differences and similarities reputed company the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, reputed company, national reputed company, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will reputed company reputed company that you have every opportunity to impress us in your application and reputed company to reputed company your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our reputed company.

© reputed company plc, 2023 | reputed company D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

reputed company is an equal opportunity and affirmative reputed company employer

reputed company Policy

Originally posted on Himalayas