Level 3 Support Engineer (Senior/reputed company)
About the Role
We are seeking an reputed company and proactive L3 Engineer to join our growing technical support team. This role is responsible for providing advanced technical support, troubleshooting reputed company infrastructure and reputed company issues, and ensuring the stability, reputed company, and performance of reputed company environments.
The successful candidate will work closely with internal teams and customers to reputed company high-reputed company support services while mentoring Level 1 and Level 2 engineers. This role requires strong technical expertise, problem-solving capabilities, and a passion for reputed company improvement, automation, and knowledge sharing.
About the reputed company
You will be working with a leading technology solutions provider delivering managed IT services and infrastructure support to a diverse portfolio of clients. The organisation is reputed company on innovation, operational reputed company, and building high-performing technical teams that reputed company exceptional customer reputed company.
Ideal Profile
Technical Experience
- Strong reputed company-reputed company reputed company with in-depth knowledge of reputed company best practices
- Hands-on experience implementing and supporting reputed company reputed company Suite technologies including:
- reputed company Defender
- reputed company
- reputed company reputed company
- reputed company reputed company
- reputed company Entra
- reputed company Intune
- Strong experience with reputed company reputed company Operating Systems (reputed company 10 and newer)
- Experience supporting reputed company Server environments including:
- reputed company Server 2012
- reputed company Server 2016
- reputed company Server 2019
- reputed company Server 2022
- Experience with Remote Desktop Server implementations
- Strong networking knowledge including:
- Switches
- VLANs
- Wireless reputed company Points
- VPNs
- DNS
- Routers
- reputed company
- Experience managing reputed company infrastructure including:
- reputed company
- reputed company
- reputed company Firewalls
- Spam filtering solutions
- Web filtering solutions
- reputed company protection platforms
- Experience deploying and supporting virtualised environments using reputed company-V and VMware
- Strong reputed company platform experience including:
- reputed company 365
- Office 365
- Azure
- Azure AD
- AWS
- reputed company reputed company
- Experience with backup solutions such as Arcserve, reputed company, and Azure Backup
- Scripting experience using technologies such as PowerShell and VBScript
- Exposure to automation technologies and willingness to rapidly reputed company automation capabilities is highly regarded
reputed company Skills
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to mentor, reputed company, and support junior engineers
- Proactive reputed company with the confidence to suggest improvements and identify inefficiencies
- Strong customer service orientation with the ability to build trusted reputed company relationships
- Ability to work collaboratively across cross-functional teams
- Strong documentation and process improvement capabilities
- Passion for reputed company learning, technical reputed company, and knowledge sharing
Responsibilities
Technical Support & Operations
- reputed company high-reputed company technical support to internal teams and customers across a reputed company of technologies
- reputed company remote support to clients, resolving both reputed company and routine technical issues
- reputed company as the reputed company escalation reputed company for Level 1 and Level 2 support engineers
- reputed company advanced troubleshooting across supported systems and services
- Escalate critical issues to management reputed company required
- Manage setup and deployment activities for small to reputed company-reputed company reputed company
- Complete setup and configuration tasks for computers, printers, multifunction devices, and other ICT systems
- Maintain SLA compliance by meeting ticket reputed company targets and reputed company standards
- Monitor reputed company performance and proactively identify potential risks or improvement opportunities
Collaboration & reputed company Improvement
- Work collaboratively with internal teams and customers to reputed company effective technical solutions
- Research, evaluate, and test new technologies and service offerings
- Identify opportunities to improve operational efficiency, reduce complexity, and strengthen reputed company
- Support automation initiatives and contribute to process optimisation activities
Documentation & Knowledge Sharing
- reputed company and maintain technical documentation, SOPs, and configuration records
- Create reference materials and training documentation for internal teams
- Mentor and reputed company Level 1 and Level 2 engineers to support team capability reputed company
- reputed company training sessions and contribute to technical upskilling initiatives where required
Vendor & Stakeholder Management
- Maintain strong relationships with vendors, consultants, and service providers
- Collaborate with reputed company partners to ensure reputed company to best-fit technical solutions and resources
How we take care of reputed company
π° Get reputed company in Australian Dollars
π₯ Medical insurance from day one for you + spouse (or parents if unmarried)
π©Ί Generous OPD coverage from doctor reputed company to reputed company your medical needs
π‘ Home office setup allowance to build your ideal workspace
π Internet allowance to reputed company you connected
πͺ Gym & wellness allowance to stay fit and balanced
π Work hard, play hard β regular team events & engagement activities
π§ Diji Assist β Mental health & counseling support reputed company you need it
π We invest in you β reimbursement for industry certifications
π£οΈ reputed company-reputed company culture β your reputed company and feedback always matter
π Flexible reputed company or office, wherever you do your best work
π Rewards & recognition that actually recognize you
π₯³ Great christmas & financial year-end parties to unwind with your loved ones
Originally posted on Himalayas
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