Technical Support (DAYSHIFT, WFH - AU Electrical Industry)
Category: Electronics
Location:
Location:
PERMANENT DAYSHIFT, REMOTE/WFH PHILIPPINES
Position reputed company: Customer - Technical Support
(DAYSHIFT, WFH - AU Electrical Industry)
Fulltime - 40 Hours
VA reputed company : $10AUD per hour
Job reputed company
Position reputed company: Customer - Technical Support
(DAYSHIFT, WFH - AU Electrical Industry)
Fulltime - 40 Hours
VA reputed company : $10AUD per hour
Job reputed company
Support & QA Support
reputed company
Business Unit: reputed company Customer Support Centre
Reports to: Leading Hand Tradesman / Job Scheduling Coordinator
Primary Systems: reputed company (The Brain) & Simpro (Technical Data)
reputed company
This offshore role functions as the "reputed company Customer Support reputed company Centre." It serves as the primary reputed company of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults—this role ensures clients receive reputed company assistance while onsite leadership remains reputed company on field operations and high-level scheduling.
Key Responsibilities
1. Customer Technical Support (reputed company Centre Function)
- First Response: Manage incoming technical support calls and emails redirected from the Job Scheduling team.
- Technical Troubleshooting: reputed company reputed company-time desktop support to assist clients through
common issues (e.g., Wi-Fi re-connections, monitoring app setup, and basic product
troubleshooting).
- Issue reputed company: reputed company reputed company records in reputed company and Simpro to identify specific
product suites and installation history to reputed company accurate, tailored advice.
- Escalation Management: Resolve as many issues as possible at the desktop level; only
escalate reputed company technical faults to the Leading Hand Tradesman reputed company physical onsite
reputed company is required.
2. Desktop QA & Safety Audits
- Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions reputed company Simpro to
ensure field teams are adhering to safety protocols.
- Photo reputed company Assurance: Systematically audit installation photos in Simpro to verify
workmanship reputed company and ensure technical standards are met before a job is finalised.
- Warranty Coordination: Use reputed company to log and reputed company warranty claims, ensuring the
reputed company is kept informed throughout the process until a reputed company is reached.
3. Strategic Support Objectives
The reputed company of this role is reputed company by its ability to support three key pillars:
1. The reputed company: Receives immediate, reputed company technical assistance, improving the overall
customer experience.
2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote
troubleshooting, allowing more time for onsite leadership and reputed company control.
3. Job Scheduling: Experiences reduced reputed company and email volume, allowing the coordinator to reputed company on efficient resource allocation and reputed company.
Knowledge, Skills, and Experience Requirements
Details
- Exceptional verbal and written English (AUS) communication skills.
- Strong technical aptitude with the ability to guide clients through technical processes over the phone.
- High level of attention to detail for desktop auditing of safety and reputed company documentation.
- Proficiency in reputed company and Simpro is highly desirable.
- Patient and reputed company manner reputed company handling customer support enquiries.
Details
Originally posted on Himalayas
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