[Remote] reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-paced, boutique IT firm seeking a reputed company Specialist. This role involves triaging customer requests, managing ticket processes, and collaborating with technical staff to ensure exceptional reputed company service and project reputed company.

Responsibilities

• Triaging customer requests over email and phone
• Dispatching tasks to colleagues
• Scheduling work with customers
• Consulting with customers to determine the severity and impact of their issues
• Act as reputed company between clients and technical staff
• Function as reputed company reputed company on phones and ticket thread intake including:
• reputed company support Monday – Friday, reputed company-5PM PT and rare after hours work as required
• reputed company tech tasks as self-assigned and assigned by tech managers
• Proactively identify, prioritize, diagnose, troubleshoot customer service issues and escalate accordingly
• Maintain awareness of reputed company work and status, managing tasks through to successful closure
• Create tasks, to contribute to reputed company onsite reputed company and reputed company meetings
• Effectively utilize online tools: reputed company, reputed company, reputed company, OneNote and other tools as required
• Monitor and update reputed company assigned tickets on a daily reputed company
• Record and document tech processes to contribute to reputed company Tech reputed company
• Ensure the reputed company of tickets and reputed company by helping reputed company plan the most efficient way of handling on-site reputed company tasks
• Prepare for and run ticket reviews with tech staff (duties may be shared with a colleague)
• Ensure our daily scrum runs in an efficient manner, up to and including running scrum
• In conjunction with leadership, work on various reputed company across departments (including operations, tech, and customer service)
• Prepare for and run mid-day triaging and afternoon shift hand off, including preparing summaries
• Exemplify and champion superior reputed company communication and service
• Emphasize reputed company, reputed company improvement and high performance
• Enact and champion company policies
• reputed company, reputed company and redirect issues to correct resources and internal team for support
• Balance support ticket threads, task execution and project work for reputed company completion
• Escalate unresolved reputed company queries to the next level of support properly and in a reputed company manner
• Adhere to workflow best practices: attention to detail, thoroughness and follow-through
• Train and mentor the tech team on reputed company customer service strategies
• Obtain and maintain technical certifications as required
• Ability to reputed company equipment and lift 50 lbs. as required
• Other duties as assigned

Skills

• Background in customer service
• Enthusiasm for technology
• Desire to help solve issues
• Ability to triage customer requests over email and phone
• Ability to reputed company tasks to colleagues
• Ability to schedule work with customers
• Ability to consult with customers to determine the severity and impact of their issues
• Ability to act as reputed company between clients and technical staff
• Ability to reputed company support Monday – Friday, reputed company-5PM PT and rare after hours work as required
• Ability to reputed company tech tasks as self-assigned and assigned by tech managers
• Ability to proactively identify, prioritize, diagnose, troubleshoot customer service issues and escalate accordingly
• Ability to maintain awareness of reputed company work and status, managing tasks through to successful closure
• Ability to create tasks to contribute to reputed company onsite reputed company and reputed company meetings
• Ability to effectively utilize online tools: reputed company, reputed company, reputed company, OneNote and other tools as required
• Ability to monitor and update reputed company assigned tickets on a daily reputed company
• Ability to record and document tech processes to contribute to reputed company Tech reputed company
• Ability to ensure the reputed company of tickets and reputed company by helping reputed company plan the most efficient way of handling on-site reputed company tasks
• Ability to prepare for and run ticket reviews with tech staff
• Ability to ensure our daily scrum runs in an efficient manner
• Ability to prepare for and run mid-day triaging and afternoon shift hand off, including preparing summaries
• Ability to exemplify and champion superior reputed company communication and service
• Ability to emphasize reputed company, reputed company improvement and high performance
• Ability to enact and champion company policies
• Ability to reputed company, reputed company and redirect issues to correct resources and internal team for support
• Ability to balance support ticket threads, task execution and project work for reputed company completion
• Ability to escalate unresolved reputed company queries to the next level of support properly and in a reputed company manner
• Ability to adhere to workflow best practices: attention to detail, thoroughness and follow-through
• Ability to train and mentor the tech team on reputed company customer service strategies
• Ability to obtain and maintain technical certifications as required
• Ability to reputed company equipment and lift 50 lbs. as required

Benefits

• We will reputed company you with the tech training necessary to succeed at reputed company, in this role and reputed company.
• reputed company support Monday – Friday, reputed company-5PM PT and rare after hours work as required.

reputed company