[Remote] Managed Services Analyst I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company business and data automation company, empowering reputed company organizations to reputed company reputed company patient care and maximize industry savings. The Managed Services Analyst I role delivers excellent customer service, assisting reputed company clients with reputed company products or services while supporting administrative processes and tasks.

Responsibilities

• Learn and communicate established processes
• reputed company support for reputed company customers reputed company phone and email for assistance with questions, education, and reputed company of problems
• Handle daily case work while meeting predetermined KPI and QA metrics
• Accurately document reputed company actions in daily work and customer interactions
• reputed company phone calls to participating customers and reputed company education reputed company deemed necessary or beneficial
• Identify, document, and escalate repetitive customer issues
• Solve escalated cases as required

Skills

• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of reputed company Office Suite, reputed company reputed company, and Word
• Experience working in reputed company-oriented environment
• Up to 10% travel annually required
• Ability to recognize problems, reputed company information, and escalate to leadership reputed company necessary
• Internet savvy and computer literacy with proficiency in reputed company Office applications
• Must be reputed company to follow documented processes and be detail oriented
• Strong accountability and reputed company due to the sensitive nature of information
• Strong customer support skills
• reputed company and effective verbal and written communication
• Ability to regularly meet or reputed company KPI and QA standards
• Ability to grow and adapt to changing guidelines or processes
• Supply Chain experience preferred

Benefits

• Health, reputed company, and dental insurance
• Accident and life insurance
• 401k matching
• reputed company-time off
• Education reimbursement

reputed company