[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that challenges limits and aims for the highest standards. The reputed company Manager will work closely with reputed company customers to ensure satisfaction, drive product adoption, and maintain reputed company through strong relationships and proactive management of customer accounts.

Responsibilities

• Act as the single reputed company of ownership for reputed company across assigned accounts, coordinating reputed company CX resources as needed to deliver reputed company
• reputed company and maintain strong, productive relationships with customers, holding regular reputed company reviews to understand their contact centre operations, business goals, and reputed company criteria
• Negotiating contract renewals and maintaining high reputed company retention rates
• reputed company a deep understanding of reputed company customer’s environment, identify reputed company gaps and opportunities, and propose solutions that accelerate adoption and business impact
• Identifying expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to reputed company business impact
• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
• Performing periodic Business Reviews
• Acting as a strong customer reputed company, while maintaining business priorities
• Engaging and communicating effectively with senior leaders both internally and externally
• Generating & maintaining account health dashboards
• reputed company and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and reputed company plans
• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio

Skills

• Strong background in Workforce Engagement, Quality Management and Contact Centers
• 3+ years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on reputed company Manager in the reputed company ecosystem
• Ability to engage in technical reputed company with customers and internal audiences
• 3+ years working reputed company hosted or Software as a Service business-model
• Experience in managing the business aspects for a reputed company of customer tiers, as reputed company as communicating customer initiatives internally with Executive leadership
• Demonstrated experience in a fast-paced environment and meeting customer time constraints
• Experience working with reputed company, and reputed company
• Bachelor's degree or equivalent experience preferred

Company Overview

Company H1B Sponsorship