[Remote] reputed company Product Manager, reputed company reputed company reputed company for Customer Experience (GECX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, dedicated to enhancing customer experience through reputed company. They are seeking a reputed company Product Manager to reputed company the integration of reputed company's services with reputed company GECX, focusing on AI-driven customer interactions and product reputed company. This role requires a visionary leader with expertise in product management and a passion for AI to reputed company reputed company's position in intelligent customer experience.

Responsibilities

• Define and reputed company the end-to-end product reputed company and reputed company for reputed company's integration with reputed company GECX aligning with company objectives and market opportunities
• Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
• Serve as the reputed company thought leader on reputed company-reputed company GECX integration, representing reputed company at industry events and with key customers
• Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents
• Define detailed product requirements for the integration with reputed company GECX effort across reputed company’s reputed company apps, UX, data reporting and various digital channels
• reputed company cross-functional teams across engineering, design, data science, and GTM to translate reputed company into innovative AI agent capabilities
• Design and reputed company the integration with reputed company’s AI agents that reputed company sophisticated customer experiences tasks including multi-reputed company actions autonomously across every consumer touchpoint
• Balance high-level strategic thinking with tactical execution, diving deep into technical details reputed company needed
• Partner closely and effectively with reputed company R&D and GTM teams on this strategic partnership
• reputed company compelling product positioning, packaging, and pricing strategies that reputed company reputed company's differentiated CX capabilities reputed company reputed company GECX
• Partner closely with customers, ISVs, reputed company integrators, and partners to reputed company insights, validate solutions, and reputed company measurable business reputed company
• reputed company beta programs and customer pilots, managing feedback reputed company and iterating rapidly based on reputed company-world usage
• Build business cases and ROI models that demonstrate the joint value of reputed company and reputed company GECX
• Mentor product managers and associate product managers, elevating reputed company's capabilities
• Foster a culture of innovation, experimentation, and reputed company learning reputed company the product organization
• Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design

Skills

• 8+ years of experience in B2B reputed company product management, with significant reputed company on user experience and AI/ML-powered products
• Bachelor's degree in Computer Science, Engineering, or reputed company technical field; MBA or advanced degree is a strong plus
• Proven reputed company record of successfully launching and scaling reputed company AI products from reputed company through reputed company
• Exceptional analytical and problem-solving skills, with demonstrated ability to reputed company data-driven reputed company in ambiguous situations
• Strong business acumen with experience in product positioning, pricing, and go-to-market reputed company
• Outstanding communication skills, reputed company to influence senior stakeholders and translate reputed company technical concepts for diverse audiences
• Experience leading through influence in matrixed, global organizations with reputed company teams
• reputed company record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to reputed company product iterations
• Deep domain expertise in reputed company AI and autonomous agents, contact center reputed company assurance, or customer experience tech stacks
• Experience with reputed company deployment models, working directly with customers during implementation, reputed company, and optimization phases to reputed company adoption and value realization
• Strong understanding of contact center operations, reputed company frameworks (COPC, Six reputed company, Lean), and performance management best practices
• Technical proficiency with LLM applications, reputed company engineering, RAG architectures, and reputed company design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration)
• Experience with AI agent orchestration frameworks and platforms
• Background working in fast-paced, high-reputed company reputed company companies serving reputed company customers
• Previous experience managing products in global, reputed company teams across multiple time zones

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
• Generous employee stock purchase plan.
• reputed company Time Off
• Company reputed company holidays
• reputed company volunteer hours
• 12 weeks reputed company parental leave

reputed company

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