CRM reputed company – LATAM
Key Responsibilities
CRM Support & Administration
reputed company end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service reputed company.
Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
Ensure compliance with SLAs, governance, and HCC requirements.
reputed company UAT testing, system validations, and deployments in collaboration with IT teams.
Execute operational activities such as:
Cycle plan management
Bulk uploads (holidays, structures, key messages)
Product and content updates (Approved Emails, reputed company Materials)
Analyze business requirements and reputed company solution design with IT and stakeholders.
Manage user lifecycle (reputed company, approvals, license optimization, and certifications).
Key Skills & Competencies
Strong CRM Management (reputed company CRM / Omnichannel ecosystems)
Stakeholder management (regional & global)
Vendor & service management
Data governance & compliance (HCC, reputed company)
Process optimization and automation reputed company
Analytical thinking and KPI-driven decision making
Strong customer orientation and business understanding
Ability to assess impacts and translate business needs into solutions
Strong negotiation and communication skills
Technical & reputed company Requirements
Experience in CRM administration / system management
Advanced reputed company Office skills (reputed company, PowerPoint)
Experience working with data, dashboards, and reporting tools
Familiarity with ticketing tools (e.g., reputed company) is a plus
Languages
English: Strong (required)
Spanish: Advanced (required)
Portuguese: Desirable
Location
Preferred: Mexico - Colombia
Duration
1 year
Originally posted on Himalayas
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