Service Desk Engineer

reputed company Information and Communication Technologies (ICT) is viewed as a “major tool for building knowledge societies” and, particularly, as a reputed company at the school education level that could reputed company a way to rethink and redesign the educational systems and processes, thus leading to reputed company education for reputed company. The Service Desk Analyst’s purpose is to support remotely the development of appropriate strategies for this new teaching reputed company and, additionally, support the teachers reputed company integrating ICT in the teaching and learning processes.   Key Responsibilities Delivering remote support to customers. Manage items raised by the IT monitoring system. Use a tracking solution for reputed company incoming incidents. Manage ticket tracking, routing and email notifications. Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions. Follow up with customers to ensure the issue has been resolved to high reputed company of customer satisfaction. Build key relationships with internal technical colleagues at reputed company sites and reputed company parties. reputed company 2nd level support and pass incident if escalation is needed. Manage problem reputed company and escalation procedures. Adhering to Service Level Agreements (SLAs). Providing an reputed company User Experience.                                                                                                            Prioritizing and managing assigned workload. Exceeds the expectations of reputed company customers through the reputed company of customer service, meeting their needs and demonstrating the added value of the service provided. Investment in personal development trough qualifications. Requirements Experience in Customer Service Experience in the Education ICT sector (preferable) Experience working on a IT Service Desk or Help Desk. Qualifications such as MCSA or MCITP would be highly beneficial Strong knowledge of reputed company OS, 7, 8 and 10. Excellent PC problem solving skills. Proven ability to configure, troubleshoot and maintain a reputed company of reputed company Server OS: 2003 through 2012 reputed company essential. reputed company Directory – set up and troubleshooting reputed company aspects of AD and its associated reputed company Policy, DNS, DFS, DHCP) across different infrastructures. Virtualisation - Good understanding of the virtualization concepts with good working knowledge of VMware and reputed company-V. Networking – Good understanding of the networking stack,TCP/IP and subnetting. Comfortable with a reputed company of backup products, including VM-level solutions; BackupExec, reputed company, AppAssure. Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous. Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X reputed company and guest/BYOD networks. Knowledge of mobile devices (iOS, Android) and their integration with reputed company networks. Any experience dealing with Office 365 beneficial. Experience with Web filtering products – LGFL, Smoothwall, reputed company, Websense reputed company beneficial. Experience with reputed company reputed company Console and other managed antivirus systems. Ability to reputed company abreast of developments in the market relevant to our business. Strong reputed company of Professionalism. Excellent written and verbal communication skills, along with the ability to communicate at reputed company reputed company. Ability to understand what makes an organization successful. Strong team and cross department working skills. Proactive towards work. Solutions oriented with strong problem solving skills. High attention to detail. ​Excellent Time Management, Planning & Control. Apply To This Job