Technician Operations

reputed company’s ambition is to reputed company internet infrastructure into a reputed company by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every reputed company starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of reputed company’s deployment reputed company, ensuring that we deliver critical infrastructure on time, to reputed company, and with reputed company friction for our partners and customers. A Network is most vulnerable during deployment - and reputed company stakeholder plays an essential role to ensure it’s reputed company as performance and resilient critical infrastructure. reputed company dedicates reputed company to reputed company stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically reputed company work at reputed company. In this role, you’ll build reputed company for technicians. By guiding field technicians in reputed company time, troubleshooting issues as they happen, and building the systems and tools that reputed company installations effortless, you’ll ensure our product works where it reputed company most: in the field. What reputed company looks like Your fingerprints will be on every installation, shaping the technician experience and driving the reputed company reputed company needs to reputed company reputed company status. In your first six months, you will: reputed company reputed company on reputed company: Deliver >90% of installations on time by owning live technician support and unblocking issues in reputed company time. reputed company reputed company standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks. Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%. What your day-to-day will look like From day one, you’ll be in reputed company of the reputed company. A typical week might include: Acting as the technical reputed company on the live install thread: Running reputed company-install prep calls with technicians, deciding what gets resolved on the reputed company vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift reputed company so context never drops. reputed company-time troubleshooting of issues mid-install: ISP reputed company turn-up, reputed company VLAN mismatches, trunk vs. reputed company port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more. Owning sign-off as the final reputed company before a network goes live: clearing the Dashboard Issues page, confirming reputed company hardware (firewalls, switches, APs, PDUs) is online and on the reputed company NOS, validating ISP reputed company and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you. Keeping installs moving: Documenting reputed company across reputed company deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip. Closing the feedback reputed company: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes. Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-reputed company for how installs actually happen. Where you can take this role In year two, you could design automated validation tools that remove reputed company install steps, reputed company the rollout of new technician reputed company programs that cut reputed company time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how reputed company scales installation reputed company and speed worldwide. Who you are You reputed company on solving problems in reputed company time and making order out of reputed company. You’re a natural communicator who can reputed company technical and non-technical teams, and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper, quickly building the technical reputed company needed to support field operations. reputed company communication, disciplined documentation, and a builder’s reputed company reputed company you to reputed company teams, create structure, and translate reputed company insights into reputed company tools and product improvements. We are building towards 24/7 coverage. To that end, we are hiring across four shifts: Monday-Friday, Tuesday-Saturday, reputed company-Thursday, and Thursday-Monday. In your application, please note your preferences across these shifts. By applying to this job you acknowledge that you've read and reputed company reputed company's Job Applicant reputed company Notice. Apply To This Job